Customer Service Representative (Remote)

Are you an experienced, customer-focused problem solver looking to join a fast-growing e-commerce team?
We are a dynamic dropshipping business seeking a Customer Service Representative who not only provides top-notch support but also actively helps improve our processes and enhances the customer experience. You will take ownership of customer interactions, think proactively, and work efficiently with the team.
If you have experience in e-commerce customer support, thrive in a fast-paced environment, and are eager to grow, we want you on our team!

Your Responsibilities
Respond to customer inquiries via email and chat in a professional and empathetic manner, even with difficult customers
Manage order tracking, proactively updating customers on delays or issues
Resolve refund, return, chargeback, and shipping-related problems
Maintain and update customer data and order statuses in Google Sheets
Communicate with suppliers to address missing items, defects, or sizing issues
Identify recurring customer concerns and suggest improvements to prevent them
Develop and refine response templates and standard operating procedures (SOPs)
(Optional) Assist in onboarding and managing future customer support agents

What We’re Looking For
Proven experience in e-commerce customer service (dropshipping and fashion experience is a must)
Excellent written and spoken English
Strong communication skills and the ability to maintain a calm, professional tone
Self-motivated, problem-solving mindset with strong attention to detail
Experience with Shopify, Zendesk, Slack, or other customer support tools
Reliable internet connection and a well-functioning laptop/computer
Availability of 10-20 hours per week (with potential for full-time growth)
Familiarity with AI or automation tools for customer service (bonus)
Experience managing or training customer support teams (bonus)
Ability to create and optimize SOPs for customer service scenarios (bonus)

Why Join Us?
Long-term growth opportunity in a fast-scaling e-commerce business
Flexible working hours as long as you maintain responsiveness
Personal training and 1-on-1 support to ensure your success
Opportunities to grow into a senior or leadership role
A supportive, international, and motivated team
The ability to work independently with room for initiative

How to Apply
If you want to be part of our team, show us that you’ve read this job post carefully by starting your application with the word “watermelon” and answering the following questions:
What is your experience with customer service and e-commerce?
Have you worked with Shopify or other e-commerce platforms?
What tools have you used for customer service and order management?
How would you handle a frustrated customer due to a delayed shipment?
How comfortable are you with maintaining and updating spreadsheets?
Are you available to work 6-7 days per week if needed?
Do you have experience in fashion dropshipping customer support?
Why do you think you are the perfect fit for this role?
You may also attach a Loom video introducing yourself for bonus points! ????
Submit your application today, and let’s build something amazing together! ????