Customer Service Representative (Immigration Services)

The Customer Service Representative will be pivotal in engaging with clients, facilitating document preparation and submission for immigration purposes, and actively recruiting new clients.

Responsibilities include:
- Answering IP phone calls and initial consultations with prospective clients.
- Scheduling appointments using our Orderry work order management system and Google Calendar.
- Maintaining regular communication with clients, providing updates on case status, and addressing inquiries.
- Assisting clients in gathering and organizing required documents for immigration petitions and applications.
- Completing forms and supporting documents with accuracy and completeness.
- Coordinating with clients to obtain additional information or documentation as necessary.
- Ensuring timely submission of applications and following up with relevant agencies.
- Fluency in English and Spanish is required, and proficiency in Amharic is a plus.
Qualifications:
- Experience in customer service (1 year required).
- Excellent communication skills.
- Strong understanding of immigration processes.
- Passion for assisting individuals in navigating immigration complexities.
- Ability to work independently and in a team environment.
Benefits:
- Work from home opportunity.
- Performance bonus.
Application:
To apply, please submit your resume and cover letter to dmelake@adulis.net. For alternative application methods or screening accommodations, please contact the employer directly.

Join Adulis MCS in providing exceptional multilingual communication services and making a positive impact on our clients' immigration journey!