Customer Service Officer (Part-Time)

Customer Service Officer (Part-Time)

Hours: 3 days per week, 7:30 AM – 4:30 PM Sydney time

About the Role

We are seeking a reliable and professional Customer Service Officer to support our growing business. This role involves managing customer enquiries, scheduling jobs, coordinating with clients, and providing excellent administrative support.

Responsibilities

* Answer incoming phone calls from customers
* Book jobs and schedule appointments
* Send job confirmations and relevant information to clients
* Respond to customer emails in a timely and professional manner
* Update and maintain customer records
* Liaise with tea ---------- mbers regarding scheduled work
* General administrative and customer service duties

Requirements

* Excellent spoken and written English
* Previous customer service or administration experience
* Friendly and professional phone manner
* Strong attention to detail
* Ability to work independently
* Reliable internet connection and quiet work environment
* Experience using email, calendars, and basic office software

Preferred

* Experience in scheduling or booking appointments
* Experience working remotely
* Familiarity with Australian customers and business communication

What We Offer

* Consistent part-time hours (3 days per week)
* Long-term opportunity
* Friendly and supportive team
* Work from home

Application Instructions

Please submit:

1. Your resume/CV
2. A brief introduction about yourself
3. A 1–2 minute voice recording or video introducing yourself and explaining your customer service experience

Regular pay reviews and performance-based salary increases