Customer Service (Not a call center!)

We are seeking a Customer Success Representative to join our Customer Success Team immediately.

We highly value a strong work-life balance, offering full benefits and an exceptional paid time off policy.

Who are we?

At IQ Total Source we are a sales and service organization that focuses on providing exceptional value to our customers and employees alike with our Wildly Insane Service Experience, or WISE for short! We are headquartered in Phoenix, AZ, with additional offices in Houston, TX, San Diego, California, and Los Angeles, California.

IQ is an energetic company that is looking for exceptional people that share our beliefs and desire for success. We are looking for people that are willing to go the extra mile to advance their career and be part of this exciting growth. Please check out our website at Upgrade to see actual info!

The position is Full Time Monday – Friday, work from home, on Pacific time.

Benefits Include:
-Outstanding Paid Time Off
-Full Benefits after 6 months through Maxicare.
-GyUpgrade to see actual infombership Reimbursement
-Internet Allowance

The position requires someone with the following attributes:

-Customer Service experience (2-5 years preferably)
-Average to Good English Language Skills
-Laptop and fast internet is a Must (but certain tools would be provided by the company)
-Clear, Concise Oral and written communication skills
-Understands value of detailed Documentation
-Empathetic, Patient, and has Active Listening skills
-Friendly, Optimistic and Extroverted
-Humble, able to own and learn from errors, asks for help
-Problem Solving Skills and able to Pivot well
-Team Player who values connections with co-workers and customers.
-Technology savvy - we're a technology forward company!
-Experienced in Microsoft 365, emphasis on Excel and Word
-Answer phones, emails and Chats
-Assist in various office projects and ability to coordinate with vendors for custom projects

Performs Customer based requests on behalf of Sales Reps

-Day-to-day responsibilities include:
-Provides prompt and friendly service when answering phone calls, emails and Chats.
-Navigation of Various Systems and Websites in performance of daily tasks
-Video Conference meetings
-CRM Maintenance Tasks
-Projects from other teams when they need assistance
-Place orders on behalf of Customers and Sales Reps
-Provide Status updates on orders to Customers
-Product Searches to meet Customer requirements
-Places calls to follow up with Customers, communicate with Delivery Drivers, and Couriers, and communicate with Sales Reps.
-Screens incoming calls for other Departments and Admin
-Complete Projects as assigned
-Communicates with other Departments in the pursuit of WISE