Customer Service Manager (URGENT)

About Us:

We are a fast-growing and dynamic company seeking a proactive and customer-focused Customer Service Team Leader to guide our team in delivering outstanding support and creating memorable experiences for our clients.

If you are passionate about leadership, excel in communication, and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities:
- Manage and lead a team of Customer Service Representatives to ensure optimal performance.
- Provide coaching and support to teaUpgrade to see actual infombers, fostering a positive work environment.
- Monitor teaUpgrade to see actual infotrics and performance, implementing strategies for improvement.
- Address escalated customer inquiries and resolve complex issues as needed.
- Collaborate with other departments to enhance customer service processes and policies.
- Conduct regular teaUpgrade to see actual infoetings to discuss goals, challenges, and best practices.

Qualifications:
- Previous experience in a customer service role, with at least 1-2 years in a supervisory or leadership position.
- Strong interpersonal and communication skills.
- Ability to motivate and inspire a team.
- Excellent problem-solving skills and the ability to handle escalations effectively.
- Proficient in using customer service software and tools.

To apply, please send your resume and 1 minute loom video introduction to: Upgrade to see actual info

Thank you.