Customer Service & Administrative Support with Bookkeeping Background

Customer Service & Administrative Support with Bookkeeping Background

Full-time | Remote (Philippines) | Australian Work Hours | Exclusive Employment.
________________________________________
About the Role
We are an established Australian company seeking a highly organised, detail-oriented Administrative & Customer Service Specialist with a bookkeeping background to join our growing remote team.
You will handle client and supplier enquiries by phone and email, assist with invoices and payments, support administrative and finance operations, and help document and improve internal processes.
This role suits someone who enjoys structure, communicates professionally, and takes pride in delivering accurate, efficient, and process-driven work.
________________________________________
Key Responsibilities
• Manage client and supplier calls and emails regarding invoices, payments, and account queries.
• Provide administrative support including data entry, document management, and spreadsheet preparation.
• Assist with accounts payable, receivable, and reconciliations.
• Maintain accurate and up-to-date CRM records (Zoho preferred).
• Create and update standard operating procedures (SOPs) for internal processes.
• Follow established workflows and contribute to continuous process improvement.
• Prepare reports and correspondence using Microsoft Excel and Office tools.
• Collaborate closely with our Australian finance and admin teams.
________________________________________
Skills & Experience
• Excellent written and spoken English with a professional phone manner.
• Strong customer service and problem-solving skills.
• Proven ability to follow, document, and improve processes.
• High attention to detail and accuracy.
• Intermediate proficiency in Microsoft Excel and Office Suite.
• Bookkeeping knowledge (accounts payable/receivable).
• Familiarity with CRM systems (Zoho preferred).
• Desirable: Experience with Xero or similar accounting software.
• Bonus: Knowledge of NDIS processes.
• 2–5 years’ experience in administration, customer service, or bookkeeping.
• Prior experience with Australian/US clients is highly regarded.
________________________________________
Requirements
• Exclusive employment — cannot work for any other organisation.
• Reliable, high-speed internet and stable electricity.
• Laptop or PC (Core i5 or equivalent) with a second monitor.
• Must be available during Australian business hours (AEST/AEDT).
________________________________________
What We Offer
• Long-term, stable role with a respected Australian company.
• Supportive and collaborative team environment.
• Opportunities for growth, upskilling, and leadership in process development.
• Flexible, fully remote setup with strong work-life balance.