Customer Service

About Us:
We are a growing company in the flooring industry, dedicated to providing high-quality service to our customers across Central Texas. We are looking for a dependable and detail-oriented Customer Service Representative (CSR) to join our remote team. If you’re a proactive communicator with a passion for helping others, we’d love to hear from you!

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Handle service scheduling, order updates, and basic troubleshooting

Maintain customer records and document interactions accurately

Provide clear, friendly, and solution-focused support

Collaborate with internal teams to resolve customer concerns

Follow up with customers to ensure satisfaction and gather feedback