Customer Service

We are a US-based real estate company looking for a full-time, home-based customer support agent to work with our customer support & sales department.
Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound calls, guest requests, and/or complaints and make outbound calls.
3. Respond to guest and/or client questions via phone call, email, live chat, Facebook messenger, or SMS.
4. Provide service quotes & make sure to do a follow-up with the leads.
5. Book new jobs, reschedule, and/or update service jobs in our management system.
6. Identify customers' and/or client needs, clarify information, research every issue, and provide solutions and/or alternatives.
We are invested in our agent's success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter
This is a full-time position. You need to have excellent English skills.
Work hours are Monday to Friday 9:00 am to 6:00 pm Central Standard Time
$3.50/hr to start, with raises every 6 months, and performance bonuses every 3 months
If accepted you will be provided with training to help respond to customer and/or client queries via phone call, email, live chat, Facebook messenger, and SMS.
How to Apply:
Send an email to samthomas@findthewin.com with the subject line: "I want to be a call center agent".
Please include a link to your OnlineJobs.ph profile within the email when you apply then complete the Google form you will receive in an email.
Note: After you send the email to apply, you will receive a response from me with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be considered. In the form you will be asked you age. Answer 40 to prove you are paying attention to detail.
I look forward to working with you!