Credit Repair Assistant

We are a dynamic and rapidly growing firm specializing in helping clients improve their credit profiles. We are currently seeking a highly motivated and detail-oriented Credit Repair Assistant to join our team. As a Credit Repair Assistant, you will play a crucial role in assisting our clients in removing collections and inquiries from their credit reports, calling the credit bureaus and helping our clients achieve their financial goals.

**Responsibilities:**

**Negative/Collection/Charge-Off Accounts Process:**

- Reviewing credit reports
- Gathering client's information and required identification documents (DL, SS Card, POA)
- Creating dispute letters in compliance with Consumer Laws, Metro 2 guidelines, Factual Dispute Letters, FTC, and CFPB regulations
- Sending dispute letters via various platforms (LOB, Letterstream, CML) for TransUnion, Disputefox, Metrofax/Humblefax for Equifax, and uploading letters for Experian via the Experian website
- Reviewing correspondence from the credit bureaus
- Ongoing account monitoring

**Inquiry Removal Process:**

- Calling the credit bureaus to request the removal of inquiries (Experian, TransUnion)
- Creating Metro 2, Consumer Laws, and Factual Inquiry Removal Letters
- Filing FTC complaints and creating inquiry dispute letters
- Sending dispute letters through specified platforms for TransUnion, Equifax, and Experian
- Ongoing account monitoring

**Bankruptcy Process:**

- Sending letters to the courthouse as required
- Creating LexisNexis Verification Letters
- Processing security freeze letters

**Other Responsibilities:**

- Managing the entire Repair Department
- Developing action plans, SOPs, and process improvements
- Conducting client consultations
- Creating security freeze letters for various bureaus (SageStream, Innovis, LexisNexis, ARS, etc.)
- Filing FTC Complaints
- Filing CFPB Complaints
- Crafting letters to creditors
- Analyzing client utilization rates
- On-boarding clients to CRM systems
- Migrating lead information to CRM databases

**Skills and Qualifications:**

- Strong multitasking abilities
- Proficiency in email and chat support
- Excellent phone handling skills
- Advanced knowledge of Microsoft Word and Excel
- Ability to thrive in a fast-paced, high-pressure environment
- Exceptional attention to detail

**How to Apply:**

If you are a highly organized and detail-oriented individual with a passion for helping clients improve their financial futures, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and skills