Community Manager

*** Please include your resume with the number PH-003 as the subject header, along with outlining your relevant experience and qualifications to be considered for an interview, provide link of your resume and short video introduction. ***

About us:

At PTOE Global Solutions Inc., we believe that true leadership outpaces and outperforms when it is rooted in deep personal purpose, clear communication, and professional stewardship. We are a premier executive and organizational coaching firm dedicated to unlocking the highest potential of individuals, startups, and established teams. By challenging traditional mindsets and utilizing proprietary growth models, we empower leaders to integrate technical excellence with critical personal values like work-life balance, comradeship, and empathy.

Our mission is to help our clients build lasting legacies while orchestrating a "harmony over hustle" approach to business. We operate with a collaborative, democratic culture where modern techniques, mindfulness, and strategic innovation meet. If you are passionate about talent development, digital efficiency, and driving high-impact, human-centric transformations, you will find a purpose-driven home with us.


Role Summary:

PTOE Global Solutions is looking for a Community Manager to help build, grow, and manage online communities for PGS client/app-based businesses, and other community-focused products.


This role is responsible for creating a safe, engaging, well-managed community environment where members feel welcomed, supported, and encouraged to participate.

The Community Manager will help increase engagement, manage discussions, support members, coordinate content and events, and work closely with marketing, content, product, and customer support teams.

The ideal candidate is organized, emotionally intelligent, strong in communication, comfortable with online platforms, and able to build trust with diverse groups of people.


Key Responsibilities:

Community Engagement & Growth:

Welcome new members and help them understand how to participate in the community.

Encourage meaningful conversations, questions, comments, and member participation.

Build relationships with members, contributors, creators, coaches, authors, hosts, and partners.

Identify active members and help turn them into community advocates, moderators, or contributors.

Support community growth through engagement campaigns, referral activities, and member outreach.

Monitor member needs, feedback, and trends to help improve the community experience.


Community Moderation:

Monitor community discussions, posts, comments, messages, and group activity.

Ensure members follow community guidelines and platform rules.

Handle inappropriate content, conflict, spam, complaints, and sensitive situations professionally.

Escalate serious issues to leadership when needed.

Maintain a safe, respectful, and trusted community environment.


Content & Programming Support:

Work with the content and marketing team to plan community posts, discussion topics, prompts, announcements, and engagement campaigns.

Coordinate community events such as live sessions, webinars, Q&A sessions, group discussions, workshops, or virtual gatherings.

Support content creators, authors, coaches, or community hosts in engaging with members.

Help create simple community content such as captions, posts, polls, discussion prompts, and member updates.

Repurpose community insights into content ideas for blogs, email, social media, and app engagement.


Member Support:

Respond to member questions, concerns, and feedback in a timely and professional manner.

Help members navigate the community platform, groups, app features, subscriptions, and general usage.

Work with customer support or technical teams to resolve issues.

Track recurring member questions and recommend improvements to onboarding, FAQs, support content, or product features.


Community Operations:

Maintain community calendars, content schedules, event schedules, and engagement plans.

Track and report community activity, growth, engagement, retention, and member feedback.

Help document processes for onboarding, moderation, escalation, member management, and host/community leader support.

Support the setup and management of groups, channels, categories, permissions, and roles within community platforms.

Coordinate with internal teams to ensure community activities align with marketing, product, and business goals.


Platform & Product Feedback:

Collect feedback fro ---------- mbers about platform usability, features, content, and community needs.

Identify patterns in member behavior and communicate insights to product, marketing, and leadership teams.

Help test new features, report bugs, and support app/community improvements.

Recommend ways to improve engagement, retention, onboarding, and member satisfaction.


Required Skills & Experience:

10+ years of experience in community management, social media management, customer success, digital marketing, online group moderation, or member engagement.

Strong written communication skills.

Experience managing online communities, Facebook Groups, ---------- , Circle, Mighty Networks, Slack, app communities, forums, or similar platforms.

Strong interpersonal skills with the ability to build trust and manage sensitive conversations.

Ability to moderate discussions professionally and enforce guidelines fairly.

Organized and able to manage community calendars, events, posts, and member activity.

Comfortable working with remote teams and digital collaboration tools.

Basic understanding of content marketing, member engagement, and online community growth.

Ability to analyze engagement metrics and member feedback.



Preferred Qualifications:

Experience working with faith-based, wellness, coaching, education, publishing, SaaS, or app-based communities.

Experience supporting authors, coaches, creators, practitioners, or community hosts.

Experience with email marketing, newsletters, webinars, virtual events, or social media campaigns.

Familiarity with CRM, project management, and communication tools such as HubSpot, Mailchimp, Notion, ClickUp, Trello, Slack, Google Workspace, or similar tools.

Experience creating engagement reports and recommending improvements.

Understanding of community safety, privacy, and user trust.



Ideal Candidate Profile:

The ideal candidate is a relationship builder, communicator, and organizer who enjoys helping people connect, participate, and feel supported. They understand that a strong community is not just about posting content, but about creating trust, consistency, belonging, and meaningful engagement.

They should be comfortable working across multiple brands and communities, including business, faith-based, author, coaching, and wellness-focused platforms.



Core Soft Skills:

Strong communication, collaborative leadership style, and an ability to thrive in agile environments.



What we offer

Competitive renumeration.

Flexible work hours & remote options.

Opportunity to work on multiple exciting projects in a dynamic environment.

Collaborative and innovative team culture.