Clinic Operations & Patient Support Assistant (Remote, Part-Time to Full-Time)

PATIENT OPERATIONS ASSISTANT - FUNCTIONAL MEDICINE CLINIC (REMOTE, PART-TIME)

Natural / Functional Medicine Health Clinic | Remote | 20-30 hrs/week | $800 - $1,500/month (~45,000 - 84,000 PHP)

Long-term part-time role with room to grow. Not a freelance or side-job position. Individual applicants only.

ABOUT THE ROLE

We are a growing functional medicine health clinic working with patients worldwide using advanced lab testing, nutrition, and personalized health protocols.

This role covers patient communication, lab coordination, supplement ordering and inventory, clinic operations, executive support, and light newsletter and marketing support. Hours start at 20-30 per week within 8:00 AM - 5:00 PM CST and grow as task mastery improves.

This role is for someone who is highly detail oriented, double and triple checks every task, communicates clearly with patients, and follows instructions precisely without supervision.

KEY RESPONSIBILITIES

- Patient emails, scheduling, and customer service - resolve issues quickly and professionally
- Lab test ordering (GI-MAP, DUTCH, OAT, blood panels), requisition forms, and result tracking
- Supplement orders, inventory management, invoicing, and shipping coordination
- Patient file organization, task tracking, and clinic system support
- Blog posts, email newsletters, and AI-assisted content (ChatGPT, Claude)

COMPENSATION & TIME OFF

$800 - $1,500 USD/month based on experience | ~45,000 - 84,000 PHP/month
1-4 weeks paid time off per year based on tenure, reliability, and performance

IDEAL CANDIDATE

- Detail oriented with a habit of double and triple checking work
- Strong written and spoken English with a professional patient-facing tone
- Proactive, organized, and able to manage multiple tasks without supervision
- Bonus: healthcare, functional medicine, patient coordination, or inventory experience

TECHNICAL REQUIREMENTS

- Reliable high-speed internet, quiet workspace, modern computer
- Google Workspace (Gmail, Docs, Drive)
- AI tools such as ChatGPT or Claude are a plus

GROWTH OPPORTUNITY

Strong performers may grow into operations management and expanded leadership roles as the clinic grows.

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STOP. READ THIS BEFORE APPLYING.
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This role requires precise attention to detail. The application process is intentionally specific. Send one email with your resume and audio link. Every instruction below must be followed exactly. Applications that are missing any item, use the wrong subject line, or include a broken audio link will be archived without review. No exceptions.

This is not a test of effort. It is a test of whether you can follow instructions carefully - which is the most important skill in this role.

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HOW TO APPLY

Send one email containing both of the following:

1. Resume in PDF format
2. A link to your audio recording (details below)

SUBJECT LINE REQUIREMENT

Your email subject line must include the exact word: HealthFirst

Applications without this word in the subject line will not be opened.

AUDIO LINK REQUIREMENT

Your audio link must be publicly accessible via Google Drive, Dropbox, or a similar service. Before submitting, open your link in a private or incognito browser window to confirm it works without requesting permission. If the link is broken or requires access approval, your application will be disqualified.

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AUDIO RESPONSE (REQUIRED - MAXIMUM 5 MINUTES)

Record one audio message answering the four questions below in order. All four questions must be answered in your audio recording. Do not answer them in your email or in writing. Recordings over 5 minutes will be disqualified. No exceptions.

1. Confirm your availability (20-30 hrs/week within 8:00 AM - 5:00 PM CST). Then sell yourself. Why are you the right person for this role? Name the specific roles you have held, describe what you actually did, and connect it directly to this job. Have you handled patient communication, orders and inventory, healthcare admin, or remote executive support? Be specific. Generic answers will not be considered.

Before answering questions 2, 3, and 4, review our clinic policies at:
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Your answers must be grounded in our policies and common sense. We are looking for the right answer, not just a polite one.

2. A patient emails at 8:15 AM to cancel her 11:00 AM consultation and reschedule for next week. How do you handle it?
3. A patient emails saying her supplement order was placed yesterday with the wrong shipping address. What do you do?
4. A patient started a new supplement four days ago and now has stomach upset and headaches. She wants a refund. How do you respond?

HIRING TIMELINE

A candidate will be selected this weekend to early next week. Second-round interviews begin next week. Apply promptly.