Client Support Manager

Position: Remote Client Support Manager

Location: Remote (9 AM - 6 PM EST required)

Compensation: $750/month during training; $950/month post-training + performance bonuses

About Our Firm:
As a premier Workers' Compensation firm in New York State, we pride ourselves on our dedication to our clients, ensuring they receive the utmost care and compensation they deserve. Our commitment extends to our team, providing extensive training and support to ensure success in their roles. We are on the lookout for a Remote Client Support Manager who shares our values of integrity, excellence, and compassion.

Role Summary:
This vital position requires managing over 100 client files, acting as the primary liaison between clients, insurance companies, and medical offices. The role demands excellent written and verbal communication skills, a mastery of customer service (C-2 level), and the ability to engage effectively over the phone. We seek a candidate who is not only highly organized but also enthusiastic about providing outstanding customer service.

Key Responsibilities:
- Efficient management and oversight of client files.
- Seamless communication with clients, insurance companies, and doctors' offices.
- Maintaining detailed and accurate records of all interactions and proceedings.
- Engaging in comprehensive training to deepen understanding of workers' compensation claims.

Qualifications:
- Exceptional written and verbal communication skills.
- Proven mastery of customer service (C-2 level).
- Strong organizational skills with the ability to juggle multiple tasks.
- Comfortable with extensive phone-based interaction.
- Experience in a customer-facing role is highly desirable.

What Sets You Apart:
- A background in nursing, law, or a related field, especially for candidates seeking a transition to a remote office setting.
- A genuine passion for helping others and making a difference in their lives.

Application Process:
To apply, please submit your resume and a brief video introduction. In your video, mention what specifically drew you to this job opportunity and share something about yourself that you believe we should know but is not evident from your resume. This is your chance to let your personality shine and demonstrate how you embody the qualities we value. All applications should be sent to news@nyworkerslaw.com

Benefits:
- Extensive training with a supportive team environment.
- A competitive salary with additional performance-based bonuses.
- The flexibility of a remote work setup, tailored for those who excel in a home office environment.

Who Should Apply:
We encourage applications from individuals who are not just looking for a job but are seeking a role where they can truly make an impact. Whether you are a nurse desiring an office setting or an attorney looking for a non-courtroom role, if you have a commitment to excellence and a desire to support individuals in need, we want to hear from you.

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