Client Services Administration

Novus Global Client Services Administration
FULL TIME
Reports to: Director of Client Experience
Works with: Client Services Training and Project Manager

A successful candidate will demonstrate the following:

A high degree of ownership
Strong organizational skills
Ability to compile and organize data in a visually appealing way
Ability to execute on created systems and create new ones
High level of communication skills
Timely responses
High level of efficiency
Strong initiation and problem-solving skills
Graphic Design Ability
Highly proficient in both spoken and written English

Working knowledge of the following systems and platforms:

-Hubspot (CMS)
-ASANA (Project Management)
-Typeform (Surveys & Reports)
-Canva (Design)
-G-suite (Office Administration)
-Slack (Internal Communication)
-Trainual (SOPs and Training)
-Airtable (Business Reporting)

Roles and Responsibilities Include:

Building of proposals and templates (including email templates)
Administrative onboarding tasks of new contracts
Administrative duties as it relates to Slack, email, and calendar management for the Director of Client Experience
Generating visual reports for client check-in calls
Being keenly attentive to each contract and the next tasks needing to be completed
Attendance at Client Services TeaUpgrade to see actual infoetings and others as requested
Creating checklists and Client Services SOPs (Standard Operating Procedures)
Client Giftings
Other items as requested by Director of Client Experience and Client Services Training and Project Manager

Kindly send your cover letter, CV or Resume, and Design Portfolio (if available) to Upgrade to see actual info