Client Experience Associate

About Us:

Short Story is a venture-backed ecommerce retailer helping petite women 5’4” and under find perfect fitting clothes. We’re a fast growing startup disrupting the way clothing is traditionally retailed. Our personal styling service helps petite women discover their best fitting styles and brands. We’ve also launched a series of private label brands propelled by customer feedback. Our mission is to remove the ‘ugh’ from the shopping equation for millions of petite women so they can dress with effortless confidence.

Short Story is a brand that celebrates petiteness, boldness, and modern womanhood. Our culture is one that blends an obsession with data, passion for a truly better product, and a scrappy startup mentality. We've been recognized by Fortune, Buzzfeed, People Magazine, InStyle, and rated the #1 Best Clothing Styling Service by USA Today. We’ve grown rapidly in the last 5 years and have big plans for growth this year.

We’re hiring several Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.

About the Role:

As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.

You will be responsible for:
- CX Operations: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience

Qualifications:
- 2+ years of experience in customer service
- Absolutely perfect English
- Perfect writing with no errors
- Familiarity with Slack, Zendesk, and Google Sheets
- Attention to detail
- Previous experience working in e-commerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations

Schedule and Location:
- 40 hours a week (you must be able to work 40 hours a week)

Job Type
- Full-time