Client Engagement Specialist

Job Post:
Role: Client Engagement Specialist
Location: Remote
Company: Chris Corzo Injury Attorneys, LLC (U.S. Company)
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About Us:
At Chris Corzo Injury Attorneys, we go beyond providing exceptional legal services — we build relationships, foster trust, and turn clients into lifelong advocates. Our mission is to deliver life-changing results and experiences. That’s why our Advocacy Team plays a critical role in guiding current and former clients along their journey with us, even after their case is resolved. To help us strengthen those bonds and scale our impact, we’re looking for a Client Engagement Specialist who is passionate about people, driven by purpose, and motivated to make a difference — one call at a time.
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The Role:
As a Client Engagement Specialist, you'll serve as a key voice of our firm by making friendly, professional outbound calls to current and former clients. These aren't sales calls — they're relationship-building conversations designed to deepen trust, gather insights, collect valuable client data (including social media handles), and invite engagement in our private Facebook groups and other advocacy channels. Because these are phone-based, trust-building calls with U.S. clients, a clear, near-native spoken English accent is essential for success in this role. Your ability to communicate clearly, listen deeply, and invite action without pressure will be crucial in this role. You’ll use structured workflows and tools like our CMS and Excel to log call details, track outreach progress, and move contacts along our advocacy funnel. This is a remote, full-time role for someone who is dependable, empathetic, experienced, highly organized — and ideally capable of mentoring others as we grow a remote team.
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What You’ll Do
• Conduct daily outbound calls to former and current clients with warmth, professionalism, and purpose
• Use firm-provided scripts and workflows while also adapting your tone naturally to each conversation
• Ask thoughtful questions, gather client feedback, and collect updated contact info and social media handles • Confidently and respectfully invite clients to join our private Facebook groups or participate in advocacy programs
• Advance each contact along our advocacy funnel — identifying potential referrals, testimonials, or social media engagement opportunities
• Accurately log notes and updates in the CMS and track engagement data in Excel
• Collaborate with the Client Advocacy Manager and Advocacy Team to continuously improve call strategies and processes
• Represent our firm’s values and mission in every interaction
• (Bonus) Lead or contribute to phone-based advocacy campaign development or mentor others on outreach strategies
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What We’re Looking For:
• Professional-level spoken English with a clear, near-native accent suitable for U.S.-based client-facing phone interactions
• Minimum of 5 years of phone-based experience in customer service, client success, or relationship management is required
• Excellent verbal communication, listening, and interpersonal skills
• Empathy, patience, and a people-first attitude • Strong attention to detail and documentation • Proficiency in CRM platforms and Excel
• Reliable internet connection and quiet work environment
• Availability to work during U.S. business hours (CST)
• Bonus: Experience mentoring others or contributing to outbound phone campaign strategy
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Key Qualities:
• Empathetic Communicator: Builds rapport easily, listens with emotional intelligence, and creates trust
• Organized & Detail-Oriented: Accurately captures data in CMS and Excel and follows through consistently
• Mission-Aligned: Embodies our values and approaches every call with a sense of purpose
• Socially Savvy & Persuasive: Speaks with a clear, near-native American English accent that aligns with U.S. client expectations and puts people at ease
• Self-Directed & Reliable: Maintains a steady outreach rhythm and independently meets engagement goals
• Growth-Minded: Always looking to improve both systems and self • Leadership & Campaign Capable: Can lead others or contribute to the design and execution of outreach campaigns
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Why Join Us?:
• Make an Impact: Help clients feel seen, heard, and valued — even after their case ends
• Be Part of a Movement: Join a firm that’s redefining what it means to serve clients through advocacy
• Remote & Flexible: Work from home while staying connected to a mission-driven team
• Growth & Purpose: This is more than a job — it's a chance to build relationships that last
• Competitive Pay: Compensation that reflects your experience, excellence, and impact
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How to Apply:
Send the following to Upgrade to see actual info
• Your resume
• A brief voice recording (1–2 minutes) introducing yourself and describing your customer service experience — this helps us assess clarity and tone for client interactions
• A short cover letter explaining why you’re the perfect fit for this role. Be part of something bigger. Join us in transforming lives and building a legacy of advocacy and excellence. Apply today — and help us change lives, one call at a time.