CRM Coordinator

A skilled and detail-oriented Freelance CRM (Customer Relationship Management) Coordinator to join our great team. As a CRM Coordinator, you will play a critical role in ensuring client relationships are well-documented, monitored, and consistently updated with the latest information. You will be responsible for helping us managing our CRM system, providing insights from analysing client data to promote client satisfaction, retention, and loyalty.


Required Skills and Qualifications
The ideal candidate should possess strong analytical abilities, excellent communication skills, and a passion for delivering exceptional customer experiences.


DUTIES AND RESPONSIBILITIES:
CRM System Management:
Administer and help manage the CRM system, ensuring data integrity and accuracy.
Customise and configure the CRM system to meet business requirements.
Help develop and implement processes and procedures for effective use of the CRM system.
Train and support users on CRM system functionality and best practices.


Customer Data Analysis:
Analyse customer data to identify trends, patterns, and insights for improving customer engagement and retention.
Segment customer data based on demographics, behaviours, and preferences to develop targeted marketing campaigns.
Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.
Generate reports and dashboards to provide stakeholders with actionable insights.


Customer Engagement and Retention:
Help develop and execute CRM strategies to enhance customer satisfaction, loyalty, and retention.
Implement personalised communication and marketing campaigns based on customer segments and preferences.
Optimise customer touchpoints and journeys to deliver seamless and engaging experiences.
Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.


Collaboration and Cross-Functional Support:
Collaborate with the team to align CRM initiatives with business objectives.
Provide support and guidance to teams on CRM system usage, best practices, and data management.
Coordinate with the team for CRM system enhancements, integrations, and troubleshooting.
Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.


PERSONAL SKILLS & QUALITIES
Proactive, resourceful, takes initiative
Excellent communication skills (written and spoken)
High service orientation.
Calm, polite, and professional behaviour.
Precise, accurate and attentive to details
Willingness to train the team
Confident to create tutorial videos