[CEBU BASED] Amazon Account Manager (Customer Service & Admin)

QUICK HIGHLIGHTS

- Role: Join a profitable, fast-growing e-commerce brand as the detail-obsessed operator behind our customer service, admin, and Amazon operations. Our AI systems do the heavy lifting; you keep them honest and handle what they can't.
- Stage: Profitable, 12-year-old e-commerce business selling across 4 Amazon marketplaces (US, UK, DE, IRL), with consistent 30% YoY growth.
- Team: A lean team of A-Players in our Cebu office. Your work directly impacts company performance.
- Location & Schedule: Full-time and 100% on-site at our Cebu office, 11:00am to 8:00pm, Monday to Friday. This is not a remote or hybrid role, and there are no exceptions. Please only apply if you're based in Cebu and happy working from an office every day.
- Compensation: $800 to $1,120/month depending on experience, plus benefits (13 paid leave days, all PH holidays, HMO, performance-based 13th month, paid weekly).
- Why now: We've automated a huge amount of our operations. What's left needs a sharp, reliable human: the judgment calls, the customer conversations, the daily checks that keep everything running clean.

A QUICK NOTE ON THE TITLE

We've called this an Amazon Account Manager role because that's the background we want you to have. In practice it's broader than a pure Amazon job. Day to day, this is a customer service and admin role first, with Amazon operations as a core part of it. We specifically want someone who has worked inside Amazon Seller Central, because that experience and instinct is genuinely valuable to us, even though you won't be living in Amazon all day. If you have that background and you also love clean admin and great customer service, this is for you.

ABOUT THE ROLE

The heart of this job is customer service and admin, done to a very high standard. You'll handle customer and partner conversations our automated systems can't (with good judgment and excellent written English), keep our inboxes and records clean, run daily checks on our automated systems and flag anything off, and support our Amazon operations: Seller Central housekeeping, case follow-through, account-health monitoring. You'll also be cross-trained to run customer service solo when our ops lead is on leave: real responsibility, real trust.

This is a junior role with real room to grow into Amazon and e-commerce operations. What matters is not years of experience; it's accuracy, follow-through, and catching the thing nobody else noticed.

YOU'D BE A FIT IF YOU...

- Have 1+ year experience with Amazon Seller Central (VA, account admin, or CS role). You know your way around; you don't need to be a specialist.
- Have real customer service experience: you write clear, warm, professional replies and know when a situation needs escalating.
- Are detail obsessed: you catch errors before anyone else sees them.
- Follow SOPs exactly, and notice when the SOP itself is broken.
- Use AI tools (ChatGPT, Claude, etc.) to work our systems.
- Write excellent English.

NOT A FIT IF...

- You're looking for remote, hybrid, or work-from-home arrangements. This role is on-site in Cebu, every day, no exceptions.
- You're primarily focused on PPC, creative, content, or brand strategy.
- You want to build automations and AI systems (we have that covered; this role operates them).
- You're looking for a senior catalog or account management position (this is a junior role).
- You need constant supervision, or dislike process, repetition, and detailed data tasks.
- You're agency-based or juggling multiple clients.

RESPONSIBILITIES

- Customer Service: handle the conversations our systems can't, in our brand voice, with judgment; cross-trained for solo CS cover when our ops lead is on leave.
- Admin Excellence: inboxes, reports, dashboards, data hygiene the team can trust, zero unforced errors.
- Systems Monitoring: daily checks on our automated systems; anything off gets flagged within one working day.
- Amazon Support: Seller Central housekeeping, case resolution with persistence and follow-through, account-health monitoring.
- Accurate time records and clean categorization, every day (we run on trust plus good data).

Attention to detail is critical for this role. We're looking for someone who actually reads job descriptions carefully, so when the form asks what your favorite number is, the answer is 99.

WHY JOIN US

- Clarity, not guesswork: You'll always know what's expected and where you stand. Clear SOPs, clear targets, fast and direct feedback.
- Your work gets seen: We measure work closely. If you take pride in accuracy and follow-through, good work gets noticed and rewarded, not lost.
- Stability: A profitable, 12-year-old business that pays weekly, on time, every time.
- Learning: Work directly with experienced e-commerce operators and modern AI tools every day.
- Culture: Low-drama. High-clarity. Feedback-friendly. Do good work, get treated like an adult.

HOW TO APPLY

To apply, please complete this short application form: ----------

Apply through the form only. Applications sent any other way will not be reviewed.

WHAT HAPPENS NEXT

1. We review your application form.
2. Initial conversation.
3. Deep dive into your Amazon and customer service experience.
4. Practical work-sample exercise (realistic scenarios from the actual role).
5. Final round interview on site in our Cebu office with leadership and culture fit.