BILINGUAL Medical Office Virtual Assistant (SPANISH SPEAKING)

- MUST SPEAK SPANISH FLUENTLY
- MUST BE ABLE TO TRANSLATE SPANISH TO ENGLISH AND VICE VERSA.

- Answers incoming calls for adding or canceling appointments to provider schedules. Verifies phone number, date of birth and insurance information.
- Completes sign-in of patients documenting arrival time, updating patient demographics and insurance carrier, printing encounter and racking chart.
- Gathers data for patient registration, obtains consent for treatment, insurance and identification cards and files all documentation in medical record.
- Verifies coverage and eligibility on new patients by calling third party payors.
- Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.
- Verifies enrollment eligibility and obtains PCP /specialty authorization as needed.
- Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments.
- Processes cancellation and no-show charts according to protocols.
- Verifies and reviews the next day provider schedules for errors in scheduling.
- Prepares and notifies patients of schedule changes according to protocols.
- Updates and distributes provider schedules daily.
- Prepares provider monthly manual productivity reports indicating encounters, cancellations, and no-shows.
- Outreach to patients for weekly patient register.
- Outreach to providers on their schedules and follow ups for patient scheduling.
- Assists patients with requests for their medical records following release of medical record policy and procedure.
- Follow up on provider credentialing.
- Performs other duties as assigned.
- Patient Redesign
- Responds to Care Team needs; process auth and referrals.
- Update demographics, register patients, and schedule follow-up appointments.
- Communicates with teaUpgrade to see actual infombers and follows directions of Greeter and Facilitator specific to patient process.