Sales Engineer - SaaS

Position Overview:
We are seeking a dynamic and technically proficient Sales Engineer to join our Los Angeles-based SaaS company. This remote position is designed for a professional who excels in both sales and technology. As a Sales Engineer, you will be pivotal in driving sales success, demonstrating the value of our customer engagement platform, and ensuring that client needs are met through close collaboration with our development team. Our platform empowers companies to enhance customer interactions through chat, chatbots, messaging, SMS, and more.

Key Responsibilities:
Product Demonstrations: Conduct engaging and informative product demos that clearly communicate the technical features and benefits of our solutions, tailored to the needs of each client.

Lead Generation: Identify and qualify potential clients through a combination of cold calling, cold emailing, and LinkedIn outreach, ensuring a consistent pipeline for the sales team.

Technical Expertise: Develop and maintain a deep understanding of our products and services to effectively address client inquiries and demonstrate how our platform can solve their specific challenges.

Client Qualification: Engage with potential clients to understand their pain points, assess their needs, and determine their fit within our product offerings.

Collaboration: Work closely with the sales, marketing, and development teams to ensure alignment in strategies, messaging, and product development. Facilitate communication between clients and our development team to ensure that all technical requirements are met.

Market Research: Stay informed about industry trends, competitor offerings, and emerging technologies to maintain a competitive edge and provide insightful recommendations to clients.

Requirements:
Experience: At least 5 years of experience as a Sales Engineer or in a related technical sales role, with a proven track record in B2B sales.

Technical Proficiency: Strong technical background with the ability to comprehend and articulate complex technical concepts to both technical and non-technical audiences.

Product Knowledge: Extensive understanding of web engagement solutions, with experience in Live Chat, Messaging, AI, and Chatbots being highly advantageous.

Education: A degree in Computer Science or a related field is preferred.

Communication Skills: Exceptional verbal and written communication skills in English, with the ability to build rapport and convey technical concepts clearly and persuasively.

CRM & Sales Tools: Proficient in using CRM systems (e.g., MS Dynamics 365, NetSuite, Salesforce) and sales automation tools to manage the sales process effectively.

Team Collaboration: Ability to work independently while also thriving as part of a team, particularly in a remote work environment.

Availability: Ability to work Monday-Friday, 8am-5pm ET (UTC-4).

To Apply:

Reply with Subject line: Sales Engineer Applicant - [Your Name]
Include a link to your resume and LinkedIn profile
Answer ALL of the below to be considered:

1. Can you describe a time when you successfully conducted a technical product demonstration? How did you tailor it to meet the specific needs of the client?

2. What strategies do you use to identify and qualify potential clients in a competitive SaaS market?

3. How do you stay updated on industry trends and emerging technologies, and how have you applied this knowledge in a previous role?

4. Can you give an example of a challenging client inquiry that required you to collaborate with a development team to find a solution? How did you ensure the client’s needs were met?

5. How do you manage your workflow when juggling multiple client engagements, product demos, and technical inquiries?