Are you an experienced CSR looking for a change?!

We Make Lives Better — So Let’s Start with Yours.

Umbrella Property Services is a fast-growing building services company based in Vancouver, Canada. We’re on the lookout for rockstar talent ready to step into a full-time, permanent Virtual Customer Service Rep position.

This isn’t your average CSR role — we’re looking for someone who thrives in a remote environment, communicates with energy and clarity, and genuinely enjoys helping people. If you're eager to maximize your earning potential, contribute to a fun and supportive team, and grow with a company that values results and relationships, keep reading.

We want to meet you if you can confidently say “YES!” to the following:
- Do people call you a Chatty Cathy (or Chuck)?
- Do you regularly exceed people’s expectations?
- Do you play to win?
- Do you truly love talking to people on the phone?
- Are you professional and results-driven, yet fun and lighthearted?

What You’ll Be Doing (Key Responsibilities):
- Be the first point of contact for customers via phone, email, and text
- Handle inbound and outbound calls through RingCentral
- Respond to customer inquiries and provide estimates
- Update and manage data in CRM and spreadsheets
- Collaborate with the team through project management tools
- Maintain accurate administrative tracking and reporting
- Use our daily tech stack: Jobber, Company Cam, Slack, Google Suite, RingCentral, Trainual, and Loom
- Offer suggestions for improving processes and systems
- Help create a positive, supportive virtual work environment

Non-Negotiables (Please read carefully):
- Working hours: 7:30 AM – 3:30 PM PST, Monday to Friday (37.5 hours/week)
- Fluent English speaker with a quiet, distraction-free workspace (no cafés)
- Reliable computer setup with two monitors or a laptop + external screen
- Headset with microphone, mouse, and keyboard
- High-speed internet (100mbps or faster) for video and phone calls

If you do not meet the above non-negotiables, your application will be archived.

Our Hiring Process:
- Complete this application form: Upgrade to see actual info
- If shortlisted, you’ll send a short video message and complete a brief email exchange
- Final candidates will be invited to a paid trial day to test their skills in a simulated work environment

Sound like your kind of role?
Apply now and help us deliver wow experiences to our customers — starting with your application.

We can’t wait to meet you.