Airbnb Business Virtual Assistant - Huge Opportunity for Career Progression

About Us:

Superior Suites is a leading short-term rental management company in the USA dedicated to delivering outstanding guest experiences. We manage a diverse range of properties, ensuring each stay is memorable and hassle-free.

*MUST HAVE AIRBNB EXPERIENCE, OR AIRBNB BUSINESS EXPERIENCE TO BE CONSIDERED FOR THIS ROLE. STRONG ENGLISH SKILLS ARE MANDATORY*

We are expanding rapidly, offering significant opportunities for career growth and advancement within our company.

Job Description:

We are looking for a reliable and highly organized Virtual Assistant to support the daily operations of our Airbnb business. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively.

Key Responsibilities:

1) Guest Communication:
-Respond to guest inquiries promptly and professionally via phone and messaging platforms.
-Assist guests with booking, check-in, and check-out procedures.
-Address and resolve any guest issues or concerns during their stay.
-Provide guests with local recommendations and information to enhance their stay.

2) Reservation Management:
-Process reservations, cancellations, and modifications.
-Utilize tools such as Hostaway, Pricelabs, Breezeway, WhatsApp, OpenPhone and Upgrade to see actual info
-Monitor and update property listings on Airbnb and other rental platforms.

3) Coordination:
-Coordinate and confirm cleaning and maintenance services between guest stays.
-Communicate with cleaning and maintenance teams to ensure timely service.
-Maintain a schedule of routine property inspections and necessary maintenance tasks.

4) Administrative Support:
-Assist with invoicing, payments, and financial record-keeping.
-Handle any additional administrative tasks as needed to support the operations team.

5) Qualifications:
-Proven experience as a Virtual Assistant for Airbnb or an Airbnb business is mandatory.
-Strong written and verbal communication skills.
-Excellent organizational and multitasking abilities.
-Proficiency with a project manager software such as Upgrade to see actual info
-Mandatory experience with Airbnb or other short-term rental platforms.
-Familiarity with Hostaway, Pricelabs, Breezeway, WhatsApp, OpenPhone.
-Ability to work independently and manage time effectively in a remote work environment.
-Strong problem-solving skills and the ability to handle stressful situations calmly and efficiently.

6) Preferred Qualifications:
-Previous experience in the hospitality industry.
-Ability to speak STRONG English is mandatory

Important Notes:
-Applications with 1AP points will not be considered. If you believe you are an excellent fit for this role, we would be delighted to meet you and discuss further.
-We will have two roles available, an 7:45AM-3:45PM EST, and a 3:15PM-11:15AM EST.