Account Team Lead

We are seeking a highly organized and proactive Account Team Lead to oversee key operational processes and ensure smooth team performance. This role involves managing KPIs, monitoring attendance, handling reporting, and supporting teaUpgrade to see actual infombers with performance, technical, and administrative concerns. If you have strong leadership skills, excellent attention to detail, and experience in team management, we’d love to hear from you!

Key Responsibilities: Performance & KPI Management:

Send Xperia KPI Report data every Monday.
Send individual KPI updates to Xperia CSR every Monday-Wednesday-Friday.
Send daily KPI updates and call logs for 360 Credit Consulting and Xperia Credit Solutions (including SMS sent).

Operations & Reporting:
Perform a mid-day check on open tasks and remind CS if needed.
Review open tasks, 75-day updates, and declines before EOD; send email reminders to CS if required.
Send attendance reports every morning and monitor BOS Attendance.
Monitor and update the BOS EOD Report.
Ensure payroll invoice sheets and timekeeping are accurate.
Follow up on CS incentives as necessary.
Oversee processing tasks related to negative account building, updates, and training.
Organize and lead Team Xperia-360 Monthly Meetings.

Team & Concern Management:
Handle attendance-related issues, including leave requests, emergency PTO, and approvals.

Address concerns related to:
Performance management.
Behavioral issues.
Technical difficulties.
Interpersonal challenges and team conflicts.
Personal concerns affecting work performance.

Required Skills & Qualifications:
Experience in team leadership, operations management, or customer service coordination.
Strong analytical skills with the ability to track and interpret KPIs.
Excellent communication, problem-solving, and time management abilities.
Ability to work independently while leading and supporting a team remotely.
Proficiency in operational tools and reporting systems.

Device Requirements:
Processor: Intel iCore 5, Ryzen 5, or higher
RAM: 16GB or more
Setup: Dual Monitor
Accessories: Noise-canceling headset & camera