Short Term Rental Front Desk

StayCinci is a fast-growing short-term rental company based in Cincinnati, Ohio. We own and operate a range of high-end homes and apartments across the city, offering five-star experiences to every guest who walks through our (virtual) doors. Our mission is to create unforgettable stays that blend comfort, luxury, and local charm.

OUR COMPANY CULTURE
We’re a fun, energetic team that loves open communication—and throwing in a good joke now and then. We operate with trust and independence. No micromanaging here. Our team is remote and spread across the U.S., but we stay connected through strong systems and shared goal.

JOB DESCRIPTION & MISSION
StayCinci is on the hunt for a Rock Star Receptionist with Administrative Skills who can serve as the first point of contact for our guests while also providing crucial support in our daily business operations. In this role, you’ll ensure that every guest enjoys a five-star stay by managing communication and coordination across multiple booking platforms. You’ll also work directly with our company founder, Danny Gudorf, to complete a variety of administrative tasks that help keep the business running smoothly. If you’re highly organized, thrive in a digital environment, and have a passion for hospitality, we’d love to hear from you. PLEASE ONLY APPLY IF YOU HAVE 2 PLUS YEAR OF EXPERIENCE IN THE SHORT TERM RENTAL INDUSTRY. WE ARE ONLY HIRING CANIDATES WITH EXPERIENCE.

To apply, please submit a cover letter that is no more than two paragraphs long. In the first paragraph, explain that you understand that all applications need two plus years of experience in the short term rental industry, and why your experience fits this role. In the second paragraph, share why this particular job opportunity caught your attention. Be sure to end your cover letter with the following sentence: “I have read the instructions contained in the job posting and have followed the instructions.Do not apply through this platform. Instead, email your resume and cover letter in PDF format to Upgrade to see actual info email subject line must include the following format: your LAST NAME (ALL CAPS) ? the job title (lowercase) ? one word that describes you (ALL CAPS) ? VA5447. Example: SANCHEZ rock star receptionist ENERGETIC - VA5447.

DAILY TASKS WILL INCLUDE:
Guest Communication & Reservation Management

Respond to guest messages within 5 minutes, using clear and friendly communication

Manage bookings, alterations, cancellations, and refund requests on platforms like Airbnb & VRBO

Coordinate with cleaning and maintenance teams to resolve issues quickly

Set up and monitor new property listings

Track reviews and guest feedback

Administrative Support for Company Owner
Organize receipts, invoices, and property expense sheets for the bookkeeper

Keep records updated for insurance, tax filings, and digital mailboxes

Monitor inventory/supplies and help cut costs

Complete miscellaneous personal assistant tasks for Danny Gudorf

HOURS:
40 hours/week

Recommended schedule: 4:00 pm-12:30 am EST (with a 30-minute break)

Work days: Thursday, Friday, Saturday, Sunday, Monday

Note: U.S. Daylight Savings Time will adjust your shift one hour in March and November

REQUIREMENTS:
Fluent English (spoken and written)—you’ll be on the phone with guests occasionally

Fast, stable internet and your own reliable computer

No other employment—this is a dedicated role

COMPENSATION & TERMS:
$1100/month (bi-weekly payments via Gusto

Initial 30-day trial period

If you're sick, we expect you to reschedule your hours for another day that week

PERFORMANCE EXPECTATIONS:
All guest messages must be responded to within 5 minutes

All guest communications and calls will be monitored for quality

Ongoing performance will be reviewed based on professionalism, speed, and issue resolution