Dispatcher for Last-Mile Delivery

About the Role:
We are seeking a highly responsive Dispatcher to oversee last-mile delivery operations in a fast-paced, high-volume environment. This role requires quick decision-making, problem-solving, and strong communication skills to ensure seamless coordination between drivers, clients, and dispatch teams. The ideal candidate is process-driven, detail-oriented, and thrives under pressure while maintaining a structured and efficient workflow.



Success in this role requires someone who:

Moves with urgency and enjoys working in a high-energy, time-sensitive environment.
Processes large amounts of information quickly and accurately to make rapid decisions.
Communicates clearly and directly to ensure smooth execution of deliveries.
Excels at multitasking and prioritizing tasks while handling multiple moving parts.
Is highly organized and systematic, with a keen eye for operational efficiency.
Thrives on structure and routine, ensuring consistency in dispatch processes.
Has a natural ability to anticipate challenges and solve problems before they escalate.


Key Responsibilities:

Driver & Route Management: Assign, monitor, and adjust delivery routes in real-time for efficiency and cost-effectiveness.
Problem-Solving & Decision-Making: Resolve last-minute delivery issues, driver delays, and customer concerns with confidence.
Communication & Coordination: Maintain constant contact with drivers, vendors, and clients to ensure smooth deliveries.
Process Execution & Optimization: Follow and refine dispatching protocols to maximize efficiency and service quality.
Data Monitoring & Reporting: Track key performance metrics such as delivery times, success rates, and route efficiencies.


The best candidates for this role typically have:

A strong sense of urgency – you work quickly and thrive in a fast-paced setting.
A decisive, results-driven mindset – you make decisions confidently and with minimal hesitation.
Clear, direct communication skills – you don’t hesitate to get straight to the point to drive efficiency.
A structured and process-oriented approach – you naturally follow systems and procedures with precision.
An analytical and detail-focused mindset – you’re good with numbers, patterns, and logistics.
The ability to remain calm under pressure – you don’t get flustered when handling high-pressure situations.


Requirements:

Experience: 2+ years in dispatching, logistics, or transportation coordination.
Technology Skills: Proficiency with dispatching software, GPS tracking, and Excel/Google Sheets.
Work Schedule: Ability to work flexible shifts, including evenings, weekends, and peak periods.
Industry Knowledge: Familiarity with last-mile delivery operations and logistics best practices.
Why Join Us?

Competitive salary and benefits package.
Fast-paced environment with opportunities for career growth.
Be part of a highly structured and process-driven team.
Work in an industry that rewards efficiency, problem-solving, and decisive action.

If this role aligns with your strengths, we invite you to complete the application and assessment.