Argie
Detail-driven CRM Expert and QA Specialist with 10 years of experience optimizin
Verified
Overview
Looking for any work (5 hours/day)
at $4.95/hour ($600.00/month)
Bachelor's degree
Last Active
May 26th, 2026 (11 days ago)
Member Since
May 24th, 2026
Profile Description
I am a highly analytical, detail-oriented professional with over a decade of experience ensuring flawless service delivery and data integrity. As a former Senior Quality Analyst for global tech support and customer service operations, I specialize in auditing complex workflows, enforcing compliance (including PCI standards), and optimizing systems to eliminate errors.
Beyond QA, I bring comprehensive administrative power—honed from managing an entire resort and handling corporate bookkeeping, payroll, and business operations. Whether you need a meticulous QA Specialist to audit your processes or a high-level Virtual Assistant to manage your CRM and daily business workflows, I deliver exceptional, data-driven results.
Top Skills
Office and Administration » Quality Assurance
Experience: 10+ years
Over 10 years of experience in Quality Assurance within fast-paced customer service environments. Proven track record of monitoring support tickets, auditing live calls/chats, and ensuring strict adherence to SLAs and compliance standards. Expert in identifying process gaps, providing actionable feedback, and coaching agents to boost customer satisfaction (CSAT) and performance metrics.
Other Skills
Basic Information
- Age
- 41
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro City, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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