Denver

Virtual Assistant | Customer Support Specialist | Email, Chat and Phone Support

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

June 5th, 2026 (4 days ago)

Member Since

April 17th, 2026

Profile Description

I am a Customer Support professional with almost 7 years of BPO experience, specializing in voice and non-voice support (phone, chat, and email) and issue resolution in fast-paced environments.

I am known as a reliable, detail-oriented, and customer-focused worker who delivers accurate, timely, and efficient support. I aim to help businesses improve customer experience, reduce resolution time, and maintain service quality.

Skills: Phone/Chat/Email Support, CRM/Ticketing Systems such as Salesforce and Zendesk, Issue Resolution, Written Communication, SLA/KPI Compliance, Attention to Detail, High-Volume Support Handling.

I am looking for a long-term role where I can contribute consistency, quality service, and strong customer support results.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

I have 2 years of chat support experience within my 7 years in the BPO industry, handling real-time customer inquiries through live chat with speed, accuracy, and professionalism. I have managed 3–4 chat concurrency simultaneously, ensuring timely responses, clear communication, and effective issue resolution. I am skilled in multitasking, prioritization, and delivering a positive customer experience even in high-volume environments.

Customer Support » Phone Support » English Speaking

Experience: 1 - 2 years

I have 2 years of phone support experience handling high-volume, fast-paced customer service environments. I have supported premium and demanding accounts in the US telco industry, as well as roles involving technical support and sales assistance in both BPO and VA setups. I am confident in managing customer concerns through voice support with professionalism, patience, and clear communication. I am highly adaptable and remain focused even in challenging situations because I genuinely enjoy helping customers find solutions and improving their experience.

Customer Support » Customer Service

Experience: 5 - 10 years

I have strong customer service skills developed through 7 years of BPO experience, focusing on handling inquiries, resolving issues efficiently, and providing clear, professional support through phone, chat, and email. I am customer-focused, detail-oriented, and committed to delivering accurate and timely solutions that improve overall customer experience.

Other Skills

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Taytay, Rizal

Tests Taken: IQ
Score: 101: DISC
Dominance: 20
Influence: 39
Steadiness: 31
Compliance: 10: English
C2(Advanced/Mastery)