George
Skilled Workforce Manager with experience in data generation, reporting, and ana
Verified
Overview
Looking for part-time work (6 hours/day)
at $6.64/hour ($960.00/month)
Bachelor's degree
Last Active
May 18th, 2026 (23 days ago)
Member Since
March 23rd, 2026
Profile Description
Results-driven Workforce Manager with solid experience in contact center operations, specializing in performance metrics such as Average Handle Time (AHT), agent Availability, and Automatic Call Distribution (ACD). Skilled in analyzing real-time and historical data to optimize staffing, improve service levels, and ensure operational efficiency.
Proficient in managing Real-Time Adherence (RTA), monitoring agent activities, and making immediate adjustments to maintain service targets. Experienced in generating accurate reports, forecasting workload, and scheduling to align workforce capacity with business demands.
Strong background in data analysis using Excel and workforce tools to track KPIs, identify trends, and recommend actionable improvements. Known for attention to detail, problem-solving, and the ability to support teams in fast-paced, high-volume environments.
Top Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Proficient in Microsoft Excel for data entry, organization, and reporting Experienced in using formulas such as VLOOKUP, HLOOKUP, IF, SUMIF, COUNTIF Skilled in creating and formatting spreadsheets, tables, and dashboards Able to generate and customize Pivot Tables and Pivot Charts Knowledgeable in data cleaning and validation techniques Familiar with conditional formatting to highlight key insights Capable of managing large datasets with accuracy and attention to detail Experience in basic data analysis and reporting Able to use filters, sorting, and data organization tools efficiently
Other Skills
Basic Information
- Age
- 47
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Cruz, Manila
- Tests Taken
- IQ
- Score: 111
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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