Operations & Administrative Specialist | Workflow and Creative Support

Ensured accuracy in operations, reports, and visual content.

Managed client accounts, documentation, and internal operations

Coordinated projects and backend operations, organized tasks, timelines, and team workflows to ensure smooth execution and timely delivery.

Created and optimized workflows, SOPs, and automated processes.

Managed client car insurance policies, processed claims, handled renewals, and ensured accurate documentation and tracking of all accounts.

Prepared, tracked, and processed client insurance claims, ensuring accuracy, timely submission, and proper documentation for smooth resolution.

Reviewed client information, assessed policy requirements, and ensured accurate documentation for insurance applications and renewals.

Monitored and analyzed marketing campaign performance, tracked key metrics, and created visual dashboards and reports to optimize results.

Created branded graphics, templates, and digital content for social media, marketing campaigns, and client communications using Canva.