Donnalou

Remote Customer Success & Support Expert | Admin Support

Verified

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Overview

Looking for full-time work (9 hours/day)

at $3.31/hour ($720.00/month)

Bachelor's degree

Last Active

May 13th, 2026 (27 days ago)

Member Since

January 3rd, 2026

Profile Description

Humble beginnings, strong mindset, and a drive to learn new things.

I am a Licensed Professional Teacher with 3+ years of experience in customer service and remote work.

I have worked in web hosting and Domain Provider like Crazydomains, Vodien and Freeparking. Also with
Amazon retail, and payroll processing using Quickbooks, handling customer inquiries via live chats, email and phone, resolving issues, and streamlining processes. Organized, detail-oriented, and a strong communicator, I thrive independently or in a team, helping businesses grow and maintain excellent customer satisfaction.

Technical Support Expertise

Domain & DNS Configuration, Email Hosting Support
Website Technical Assistance
Clear explanation of technical solutions to non-technical clients

Customer & E-commerce Support

Order tracking & order management
Refunds & dispute resolution
Product inquiries
Account troubleshooting
Chat and email support
Complaint resolution with empathy and professionalism

Administrative & Backend Skills

QuickBooks Payroll Support
Administrative Support
Data Entry & Record Management
CRM Systems
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office
Slack, Zoom, Genesys, Pega

Familiarity and strong Background in Hospitality & Short-Term Rental Support

Airbnb & ---------- Management
Guest Communication & Inquiry Handling
Complaint Resolution
Online Reputation Management
RingCentral (Calls, Messaging, Team Coordination)