Amazon Seller Central VA | Customer Support Specialist | Returns & Refund Manage

I have hands-on experience using Amazon Seller Central to support daily e-commerce operations, particularly in customer service and order management. My responsibilities include responding to buyer inquiries through Buyer-Seller Messaging, resolving delivery issues, processing cancellations, handling returns and refunds, reviewing return conditions, applying restocking fees when applicable, and managing SAFE-T claims. I also monitor order statuses, review tracking information, coordinate resolutions for damaged, defective, missing, or incorrect items, and ensure timely communication with customers while maintaining Amazon policy compliance. Through this experience, I have developed strong skills in problem-solving, customer support, dispute resolution, and maintaining seller account performance metrics.

I have experience performing accurate data entry, data verification, and record management in both administrative and remote work environments. My responsibilities include entering, updating, organizing, and maintaining information in spreadsheets, databases, and digital filing systems while ensuring accuracy and confidentiality. I am proficient in Microsoft Excel, Google Sheets, and other office productivity tools, with strong attention to detail and the ability to meet deadlines while handling large volumes of data efficiently.

I have experience providing virtual administrative and operational support in a remote work environment. My responsibilities include managing emails and customer inquiries, data entry, internet research, document preparation, calendar and task management, file organization, and coordinating with team members to ensure deadlines are met. I am proficient in using Google Workspace (Docs, Sheets, Drive), Microsoft Office, and project management tools such as Trello and Asana. I have also supported e-commerce operations by handling customer service, order management, returns processing, and maintaining accurate records. My experience has strengthened my organizational skills, attention to detail, time management, and ability to work independently with minimal supervision.

I have over 10 years of experience working in administrative, education, and customer support roles where accuracy and attention to detail are essential. My work involves reviewing documents, reports, records, financial data, and customer communications to ensure completeness, correctness, and compliance with established standards. I consistently maintain high levels of accuracy when handling data, preparing reports, managing documentation, and resolving customer concerns, helping minimize errors and improve overall efficiency.