Chat support Rep|Customer Support Specialist | BPO Sales SME| Admin| Transcripti

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

June 7th, 2026 (2 days ago)

Member Since

October 1st, 2025

Profile Description

Customer operations professional with 12 years of experience in BPO and financial services environments, specializing in customer support, sales operations, collections, and administrative coordination. Proven ability to manage high-volume inquiries, resolve complex customer issues, and maintain accurate documentation while meeting service level agreements (SLA), quality standards, and productivity targets.

Experienced Sales Subject Matter Expert (SME) with a strong track record of supporting team performance through process guidance, product knowledge sharing, and workflow improvement initiatives. Skilled in cross-functional collaboration, customer interaction analysis, and operational reporting to enhance service delivery and customer experience.

Recognized for strong attention to detail, adaptability, and problem-solving, with a background in legal transcription and documentation accuracy.