Bryan

IT Service Desk Analyst

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Overview

Looking for full-time work (8 hours/day)

at $6.59/hour ($1,272.74/month)

Associates degree

Last Active

October 8th, 2025 (244 days ago)

Member Since

October 1st, 2025

Profile Description

Dedicated IT Support Analyst with over 10 years of hands-on experience in IT operations, ERP systems, and enterprise technical support. Skilled in troubleshooting, i ---------- management, and user access administration with a solid background in Active Directory, Microsoft 365, and VPN connectivity. Experienced in handling Level 1–2 service desk tickets, log analysis, and cloud-based issue resolution.
Recently trained in Cybersecurity Threat Mitigation and Networking & Cloud Fundamentals, and currently preparing for the Microsoft SC-900 certification. Adept at supporting SaaS and ERP environments, documenting resolutions, and collaborating with cross-functional teams to maintain SLAs and service quality.
Passionate about delivering exceptional customer support, improving IT processes, and ensuring secure, efficient system performance.

Top Skills

Other Skills

Experience: Less than 6 months

Experience: 2 - 5 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
50
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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