Jhoebe

Medical VA| Client Support| Customer Service Representative | General VA|

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Overview

Looking for full-time work (8 hours/day)

at $3.81/hour ($736.00/month)

Bachelors degree

Last Active

June 9th, 2026 (today)

Member Since

September 9th, 2025

Profile Description

I’m a dedicated Customer Service and Medical Virtual Assistant with over a year of experience supporting U.S.-based healthcare clients through Optum Global Advantage. I specialize in resolving insurance claims, guiding members through benefits, and ensuring compliance with HIPAA and CMS standards. With a strong academic background in Biology (Cum Laude), I combine analytical thinking with compassionate service. I’ve also led training sessions, coached new hires, and contributed to performance improvement projects. I’m now seeking opportunities where I can bring my skills in client support, healthcare assistance, and virtual operations to a dynamic team.

Top Skills

Customer Support

Experience: 6 months - 1 year

I have over a year of hands-on experience delivering exceptional customer service in the healthcare industry, specifically supporting United Healthcare clients through Optum Global Advantage. My role involved resolving complex insurance claims, explaining benefits clearly, and ensuring compliance with HIPAA and CMS standards—all while maintaining a compassionate and professional approach. I’ve also facilitated training sessions, coached new hires, and contributed to performance improvement initiatives, consistently enhancing both team efficiency and client satisfaction.