IT SERVICE DESK | Customer Support VA

Overview

Looking for full-time work (10 hours/day)

at $4.97/hour ($1,200.00/month)

Bachelors degree

Last Active

June 7th, 2026 (2 days ago)

Member Since

August 9th, 2025

Profile Description

Hi, I'm ---------- ---------- .With over 5 years of experience in Customer Service Support, I’ve had the opportunity to handle diverse accounts, including Healthcare, ---------- , and IT Service Desk support. I bring a strong work ethic, a proactive mindset, and a solutions-oriented approach to every interaction. Whether resolving technical issues, assisting with travel bookings, or supporting healthcare clients, I’m committed to delivering excellent service and building positive customer experiences.
What I Bring to the Table:? Strong Communication Skills - Able to communicate clearly and professionally with clients and tea ---------- mbers across phone, chat, and email channels.
? Organized and Detail-Oriented – Accurate in logging calls, updating customer records, and managing daily tasks without missing details.
? Inbound & Outbound Call Experience – Skilled in handling a high volume of customer interactions, whether answering inquiries or making follow-up and outreach calls.
? Organized and Detail-Oriented – Accurate in logging calls, updating customer records, and managing daily tasks without missing details.
? Strong Technical Support Skills – With hands-on experience in tools like ServiceNow, LogMeIn Rescue, Office 365, and Citrix, I can quickly troubleshoot and resolve a wide range of technical issues.
? Problem-Solving Abilities – Quick to assess issues and find practical solutions, even in high-pressure or fast-paced environments.
Tools I Am Expert With:
?LogMeIn Rescue – Remote access and troubleshooting?ServiceNow – IT ticketing, i ---------- , and request management?Genesys – Call handling and contact center software?Microsoft Office 365 – Troubleshooting Outlook, Teams, Excel, Word, and OneDrive issues?Citrix – Virtual desktop/application environment support?VPN (Virtual Private Network) – Connectivity troubleshooting and access support
Why Work With Me?
I’m detail-oriented, highly organized, and adaptable. I thrive in fast-paced environments and take pride in maintaining accuracy and consistency under pressure. I’m always eager to learn new tools and strategies that help improve efficiency, support team goals, and deliver better results.
If you're looking for a dedicated professional who can help keep your operations running smoothly, I’d love the opportunity to connect. Let’s work together to create a seamless, efficient, and stress-free experience for your team and your customers.