Mery
Core Customer Service Skills, Professional and Personal Strength
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.23/hour ($818.18/month)
High school diploma
Last Active
June 4th, 2026 (5 days ago)
Member Since
July 29th, 2025
Profile Description
Core Customer Service Skills
• Excellent communication skills – clear speaking voice, active listening, and proper tone.
• Problem-solving ability – able to identify customer concerns and provide effective solutions quickly.
• Customer empathy and patience – handling difficult or upset customers professionally.
• Conflict resolution – calming frustrated customers and resolving complaints efficiently.
• Customer satisfaction focus – ensuring customers feel heard, valued, and helped.
Technical and Call Handling Skills
• Call handling efficiency – managing high call volumes while maintaining quality service.
• CRM system experience – familiarity with tools like Salesforce, Zendesk, or similar systems.
• Data entry and documentation – accurate and detailed recording of customer interactions.
• Multitasking – handling calls while navigating systems and documenting information.
• Product and service knowledge – explaining company products clearly and confidently.
Professional and Personal Strengths
• Time management – meeting call targets, AHT, and productivity goals.
• Adaptability – adjusting to different customers, accounts, and situations.
• Teamwork and collaboration – working well with supervisors and colleagues.
• Attention to detail – ensuring accurate information and proper procedures.
• Stress management – staying calm and professional in fast-paced environments.
Top Skills
Marketing » Email Marketing » Benchmark Email
Experience: Less than 6 months
Customer Support » Chat Support
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 77
- DISC
- Dominance: 40%
- Influence: 21%
- Steadiness: 25%
- Compliance: 14%
- English
- B1(Intermediate)
- Government ID
- Sign Up with Pro Account to View
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