Virtual Assistant - Social Media Manager - Voice Over Artist

I worked as a COVID-19 Vaccination Writer and Encoder at Perpetual Succour Hospital, where I played a crucial role in supporting the hospital’s public health efforts during the height of the pandemic. This position required a high level of accuracy, confidentiality, and efficiency, as I was responsible for handling sensitive patient information and ensuring that all records were properly documented and encoded. My daily responsibilities included collecting and encoding personal details of individuals receiving the vaccine—such as full names, addresses, contact information, and medical histories—into the hospital’s secure database system. I was also tasked with recording and encoding vital signs including blood pressure, temperature, and heart rate, taken prior to vaccination to ensure the safety and readiness of each patient. In addition to data entry, I prepared and organized necessary documentation for medical personnel, verified the accuracy of patient records, and maintained strict compliance with data privacy protocols and health regulations. This role required keen attention to detail, strong organizational skills, and the ability to work efficiently in a high-pressure, fast-paced environment. Through this experience, I developed a deeper appreciation for the importance of accurate medical documentation and the value of teamwork in healthcare settings. It was a rewarding opportunity to contribute to a historic health campaign and assist in the delivery of critical public health services.

I served as the Facebook Page Social Media Manager for Sansoy Japan Surplus for one full year, where I developed a strong foundation in digital marketing, customer engagement, and content management. This role allowed me to fully immerse myself in the fast-paced and dynamic world of social media, specifically focusing on growing the brand’s presence and building stronger connections with our online audience. My primary responsibilities included responding to customer queries and addressing inquiries in a timely, professional, and friendly manner—ensuring that every interaction left a positive impression. I acted as the front line of communication between the business and our followers, helping potential buyers feel heard, informed, and valued. In addition to customer engagement, I was in charge of creating and posting updates to keep our followers informed about new arrivals, promos, and store announcements. Crafting captions, selecting eye-catching visuals, and maintaining a consistent brand voice were all part of my daily routine. One of the most dynamic aspects of my role was hosting live selling sessions, where I showcased available items in real time, interacted with viewers, answered questions on the spot, and boosted real-time engagement. These sessions were key in driving sales and maintaining an active community of repeat customers and new prospects alike. This hands-on experience sharpened my skills in digital communication, marketing strategy, and customer service, and it helped me develop a deeper understanding of what it takes to manage and grow a successful social media presence for a small business.