Customer Experience Lead – Amazon Wholesale Operations

I have over two years of professional experience in the Business Process Outsourcing (BPO) industry, where I initially served as a Customer Service Representative. My performance and commitment to excellence led to a promotion to Subject Matter Expert within the Operations Management team. In this role, I was responsible for supporting team development, ensuring quality service delivery, and acting as a key resource for process and product knowledge. In addition, I have hands-on experience in the Amazon wholesale business. My responsibilities included sourcing profitable products, analyzing market trends and performance metrics, and optimizing inventory strategies to support scalable growth. This combination of customer service expertise and e-commerce knowledge has equipped me with a well-rounded skill set ideal for dynamic, results-driven environments.