I am a Medical Biller and Revenue Cycle Management (RCM) support specialist helping healthcare providers improve claims accuracy, reduce denials, and speed up reimbursement through efficient billing, verification, and accounts receivable processes. I specialize in insurance verification, claims processing, denial management, and AR follow-ups with a focus on maintaining clean claim submissions and accurate billing records.
I have hands-on experience using ICD-10 and CPT coding in medical billing workflows, as well as maintaining EHR-based documentation that is HIPAA-compliant and audit-ready. I have worked with billing, support, and CRM systems, including Zendesk, Jira, NICE Contact Center, Tebra, Medisoft, and Kareo. I also use Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office (Outlook, Excel, SharePoint), and communication tools such as RingCentral, Avaya, VICIdial, Cisco Webex, Zoom, Microsoft Teams, Slack, Loom, Calendly, and Google Meet. For productivity and accuracy, I use ChatGPT and Grammarly, and I have experience with Canva for basic design and documentation support. I am also familiar with Okta for access and security management.
Alongside medical billing, I have experience in customer service, cold calling, and business development. I handled high-volume claims inquiries, eligibility verification, appeals support, and denial resolution, as well as outbound lead generation and appointment setting for business clients. This has strengthened my communication skills, attention to detail, and ability to work efficiently in fast-paced environments.
I am available for full-time remote work and open to long-term employment. I am committed to consistent performance, accuracy in documentation, and maintaining reliable communication and workflow support for healthcare teams. I value stability and long-term collaboration and aim to grow with a company where I can contribute continuously and improve revenue cycle outcomes.
Experience: 2 - 5 years
With extensive experience in customer support, I communicate clearly and empathetically, ensuring that clients feel valued and that their concerns are resolved promptly and professionally.
Experience: 1 - 2 years
I am highly organized and adept at managing schedules, emails, and documents. My expertise in streamlining administrative tasks ensures a seamless flow of work and enhances productivity.
Experience: 2 - 5 years
I excel at managing multiple tasks simultaneously, ensuring that deadlines are consistently met and priorities are handled efficiently. My strong time management skills enable me to manage complex workloads without compromising quality.
Experience: 1 - 2 years
I have a strong aptitude for data entry, focusing on accuracy and efficiency in organizing and maintaining data. My organizational skills ensure that information is always accessible and well-managed.
Experience: 1 - 2 years
I am passionate about learning new systems and tools. I actively conduct research to solve problems and enhance my skills, ensuring that I contribute effectively to improving workflows and achieving success.
Experience: 2 - 5 years
I am skilled at juggling multiple tasks at once, ensuring each receives the attention it deserves. My ability to handle diverse projects enables me to deliver high-quality results even in fast-paced environments.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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