Software Engineer  /Analyst/ Helpdesk Support

Overview

Looking for full-time work (8 hours/day)

at $16.56/hour ($3,200.00/month)

Bachelors degree

Last Active

June 6th, 2026 (3 days ago)

Member Since

February 3rd, 2017

Profile Description

Resume: ----------

I am ---------- , I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years.
I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure.
-?System Engineer-?Technical Support-?IT Helpdesk Technician II / MSP Helpdesk Support-?Admin Support-?Senior Analyst-?System Support Analyst I-?Customer Service-?40 WPM with 99?curacy

I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys.
Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively.
With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more.
I possess a solid understanding of computer systems, mobile devices, and other tech ---------- om basic to complex technical issues, I am adept at diagnosing and resolving problems.
Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further.

Applications and Tools, websites I use:
JiraService NowAutotaskConnectwiseNinjaOneAterraKaseyaDatto RMMVMwareGoto AssistSalesforceCitrixGoogle DocsMicrosoft ExcelVoIP/Softphone - AvayaMicrosoft OutlookJabberTeam ViewerSlackGoToAssistGlobal protectCisco anyconnectLotus NotesBitdefenderSophosMicrosoft TeamsCloudradial
If my skills are fit for you, please contact me.
**Qualification Summary:**
With nearly 9 years of experience, I am a seasoned IT professional proficient in installation, administration, and configuration. As a System Engineer, I excel in computer hardware, software, networking, email systems, SQL, and virtual private networks. My expertise extends to basic electronics and communication theories, and I am adept at various computer applications, including MS Word and Excel. My disciplined approach, adaptability to change, and strong customer service skills enable me to work effectively with minimal supervision. I am highly organized, capable of multitasking, and adept at managing multiple tasks while maintaining focus on various objectives.
**Core Competencies:**
- System Configuration and Administration- Firewall Configuration- Desktop, Laptop, and Printer Configuration- Office 365- Windows Server- Helpdesk Support- Virtual Assistant- Basic Marketing Landers and Shopify Store Configuration- SQL scripting
**Work History:**
1. **Acquire Asia Pacific** - Customer Service Support (Dec ---------- )   - Customer Service Representative: Directory Assistance   - Maintained high-quality service standards during recorded calls, provided information, and addressed customer complaints.
2. **Alorica Pacific Rim Inc.** - Technical Support (Nov ---------- )   - Technical Support Representative: DSL Internet Account   - Diagnosed and resolved technical issues, offered remote support, collaborated with field technicians, and ensured timely follow-ups.
3. **TPG Telecom** - Helpdesk Support (Jun 2014 - Mar 2015)   - Helpdesk Tech Support: ADSL/Fiber Internet Account   - Expertly diagnosed and resolved connectivity issues, provided customer support, and maintained consistent follow-up.
4. **ATOS – AETNA** - Senior Service Desk Specialist (Mar 2015 - Feb 2017)   - Senior Service Desk Specialist: Aetna (US-based healthcare company)   - Managed diverse account issues, computer hardware/software matters, printers, phones, internet, and specialized applications. Proficient in troubleshooting wireless networks, VPN, Avaya, and active directories. Successfully diagnosed and resolved complex technical issues.
5. **Openspend - Salon Ultimate** - Helpdesk Support (Mar 2017 - Apr 2019)   - Supported Salon and Spa Point of Sale (POS) system.   - Provided technical support, including network troubleshooting, firewall configuration, antivirus setup, hardware installations, and SQL tasks.
6. **Novatech** - System Specialist (IT Help Desk)   - Frontline support for hardware/software issues via telephone and remote assistance.   - Conducted root cause analysis, escalated technical issues, monitored IT systems, performed OS patching, and created technical documentation.
**Desired Skills:**
- Supported business applications like Microsoft Office, Outlook, Office 365, and Azure.- Diagnosed Citrix/RDS and LAN/WAN connectivity issues.- Administered Active Directory and Microsoft Exchange Online.- Managed Windows Server and Hyper-V console.- Proficient in server virtualization (VMware & Hyper-V).- Provided mobile device support (iOS & Android).- Utilized ConnectWise Manage/Automate systems.- Applied ITIL support principles for effective problem resolution.
7.**Consuro:**
- Proficiently supported business applications including Microsoft Office, Outlook, Office 365, and Azure.- Expertly diagnosed and resolved issues related to Citrix/RDS and LAN/WAN connectivity, ensuring seamless network operations.- Skillfully administered Active Directory and Microsoft Exchange Online, optimizing user management and communication systems.- Demonstrated hands-on experience in Windows Server and Hyper-V console administration, ensuring stable and efficient server operations.- Possessed a strong working knowledge of server virtualization technologies, including VMware and Hyper-V, contributing to virtualized infrastructure management.- Successfully supported mobile devices, both iOS and Android platforms, resolving issues to ensure smooth mobile operations.- Utilized ConnectWise Manage/Automate systems to streamline IT processes and enhance operational efficiency.- Applied ITIL support principles for effective ticketing, triage, and problem resolution, aligning support practices with industry best practices.
8.**ESC Partners (Enterprise Solutions Consulting, LLC):**
- Analyst specializing in Test Execution and AMS (Application Management Services).- Proficiently gathered test requirements and created comprehensive test documents including test data and cases.- Set up and verified test environments, identified, reported, and tracked defects, and coordinated defect resolution with developers.- Skilled in CCS reporting, configuring reports in alignment with BI Publisher (analytics publisher) data visualization.- Familiarity with SQL scripting for basic data manipulation and analysis.