Johnsie
Senior Quality Assurance Analyst | User Support Specialist | Operations and Proc
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.72/hour ($912.00/month)
Bachelors degree
Last Active
June 9th, 2026 (today)
Member Since
November 6th, 2024
Profile Description
Experienced operations and quality assurance professional with a strong background in online commerce support, logistics coordination, and customer experience improvement.
I specialize in bridging operations between users and internal teams, ensuring accurate execution of workflows, strong compliance with guidelines, and continuous improvement of service quality.
My experience includes quality auditing, risk and refund review analysis, customer support operations, and fulfillment coordination across fast paced environments. I have worked closely with both customer facing teams and backend operations, focusing on accuracy, efficiency, and system level improvements.
Core strengths include data driven analysis, root cause identification, process improvement, operational reporting, and cross functional communication. I am comfortable working in high volume environments where precision and consistency directly impact customer satisfaction and business performance.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 1 - 2 years
Delivered comprehensive audits and assessments, driving consistent quality standards. Collaborated with various departments to resolve complex quality issues and ensure optimal product performance.
Customer Support
Experience: Less than 6 months
Email, chat, and ticket-based support in high-volume e-commerce environments with focus on speed, accuracy, and customer satisfaction.
Coaching » Credit Repair » Risk Assessment
Experience: 2 - 5 years
Experience managing refund disputes, payment issues, order verification, and fraud-related customer cases in compliance-driven environments.
Other Skills
Project Management » Process Improvement
Experience: 2 - 5 years
Identifying recurring customer issues and operational breakdowns, analyzing patterns, and contributing to workflow and policy improvements.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Makati City
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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