Jessie
Project, Operations Support, Quality and Order Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.07/hour ($1,366.40/month)
Bachelors degree
Last Active
March 26th, 2024 (805 days ago)
Member Since
November 10th, 2016
Profile Description
As a Manager, I have pioneered accounts which I have drafted and gotten approval of Quality Service plan and call flow in line with the Compliance guidelines. I implemented projects and initiatives to drive quality in all transactional interactions of the line of business under my umbrella. Moreover, I put structure on the dispute process, internal and external calibration, change management, communication platform and reporting templates to establish a more organized approach with stakeholders andbring out consistency and alignment all across support groups and front-line employees. Facilitating RCA sessions, attending weekly/monthly business review and calibration sessions, getting involved on disputes and process improvement were among the tasks I deliver religiously.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Project Management
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Marketing » Content Creation » Creative Writing
Experience: 1 - 2 years
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Professional Services » Management Services » Sales Management
Experience: 1 - 2 years
Project Management » Asana
Experience: 2 - 5 years
Customer Support
Experience: 2 - 5 years
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
Project Management » Trello
Experience: 1 - 2 years
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Sibalom, Antique
- Tests Taken
- IQ
- Score: 141
- DISC
- Dominance: 37
- Influence: 30
- Steadiness: 28
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.