Overview
Looking for part-time work (4 hours/day)
at $1.66/hour ($160.00/month)
Bachelors degree
Last Active
December 3rd, 2024 (553 days ago)
Member Since
July 16th, 2024
Profile Description
I have vast experience in customer service. Prior to that I have completed my bachelor's degree in computer science at a well-known University in our province. I started my customer service basic skills when I had a part time job at a fast-food chain during college. Right after I graduated in college, that is when I stepped into BPO industry. I have been in the BPO industry for 12 years. 2 years being an agent, 4 years being a Team Leader/Supervisor and managerial role for the remaining years. I have spent most of my career in operational and performance management. I have one experience in Process Excellence Team along with Six Sigma Yellow Belt certification from COCP. I have basic knowledge on Root Cause Analysis tools and technique, SMART Action Planning and DMAIC methodology. I am results-driven manager focused on developing and leading exceptional call center team leaders. Motivational leader with a strong record of success in the field.
Top Skills
Professional Services » Management Services
Experience: Less than 6 months
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Office and Administration » Problem Solving
Experience: 10+ years
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
Marketing » Social Media Management » Facebook marketing
Experience: 5 - 10 years
Advertising » Performance Tracking
Experience: 10+ years
Professional Services » Management Services » Sales Management
Experience: 10+ years
Coaching » Life Coaching
Experience: 10+ years
Office and Administration » Admin Data Processing
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 10+ years
Office and Administration » Computer Literacy
Experience: 10+ years
Software » Databases » Database Management
Experience: 1 - 2 years
Office and Administration » English Proficiency
Experience: Less than 6 months
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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