L1 IT Support
First contact of clients/customers that needs IT support
Have a strong technical knowledge and the ability to run troubleshoots, cater to tickets logged by users and resolve those if within the scope.
Experience: Less than 6 months
provide excellent costumer service and technical support first call resolution
Experience: Less than 6 months
troubleshooting in microsoft word basic issues
Experience: Less than 6 months
Experience how to manage Azure AD How to create, modify and delete users provide accesses and permissions users needs.
Experience: Less than 6 months
enable and manage defender to ensure security in the domain and emails
Experience: Less than 6 months
clients info management ticketing system to manage client's concerns
Experience: Less than 6 months
Administrative tasks in Hubspot manage and create deals and workflows user management sales and marketing permissions
Experience: Less than 6 months
troubleshooting in microsoft excel basic issues
Experience: Less than 6 months
troubleshooting in microsoft powerpoint basic issues
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