Service-oriented IT professional with 5 years of hands-on experience in technical
troubleshooting and service desk operations. While my academic background is in
Marketing Management, I have built a robust technical career managing high-volume
ticketing systems, Active Directory/Azure resets, and hardware troubleshooting for
diverse enterprise environments. Proven ability to translate complex technical issues
into clear solutions for users, leveraging a background in SME/coaching roles to drive
team efficiency and resolve escalations. Seeking to apply my unique blend of
technical acumen and business communication skills to a Level 1 IT Service Desk role.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
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