Louigie

IT System Technician

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Overview

Looking for full-time work (8 hours/day)

at $7.06/hour ($1,363.65/month)

Bachelors degree

Last Active

June 5th, 2026 (4 days ago)

Member Since

July 28th, 2023

Profile Description

A committed and collaborative team player IT System Technician with more than 5 years of experience in a fast-paced technology environment. Extensive knowledge and skills in Active Directory and Group Policy Management, M365 Admin Center, Server maintenance and health checks, Software/Application deployment, Remote monitoring management tools and Network support while maintaining a 95% satisfactory level performance according to organizational standards.

- Handling MSP tickets for after-hours support channel, assisting high-severity cases to avoid any business-impacting issues, monitoring scheduled server maintenance, workstation software patching for optimal performance, application deployment on AVD, profi cient in M365 Admin Center, Intune Endpoint Manager, Exchange Admin Center, Sharepoint Admin Center, M365 Defender, Azure Portal, Microsoft Identity Admin(Entra) for cloud base and Active Directory for on-premise domain controller, Providing prompt resolution while following the organizational standards of every client, 100% keen attention to detail for case documentation and according to guidelines.

- Handling project-based administrative tasks during business hours and point of escalation, reporting to major i ---------- management for site-based issues, proactive monitoring on i ---------- alerts, organizing assignments according to the impact and urgency level, daily reporting for i ---------- handovers, initiating notifi cations for planned and unplanned maintenance/outages, communicating to client for Server reboot and device uptime monitoring, providing and revoking M365 licenses, authorizing SharePoint and network storage access.

- Handling shared services in multiple client accounts during business hours by call, email, and chat channels, supporting user inquiries by providing prompt and on-point resolution according to standards, and educating what needs to be done on their end, taking accountability in every case, i ---------- and tasks within my area of expertise, Microsoft Azure Admin and Active Directory account administration, distribution list and security groups creation, granting and revoking access permissions requested by an authorized user, email resource management on Microsoft Exchange Admin Center, responsible in performing blind or remote troubleshooting.

Top Skills

Systems Administration » Windows Administrator

Experience: 2 - 5 years

Proficient in M365 Admin Center, Intune Endpoint Manager, Exchange Admin Center, Sharepoint Admin Center, M365 Defender, Microsoft Azure Admin(Entra) for cloud base and Active Directory for on-premise domain controller, Providing prompt resolution while following the organizational standards of every client, 100% keen attention to detail for case documentation and following guidelines accordingly.

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Handling MSP tickets for after-hours support channel, assisting high-severity cases to avoid any business-impacting issues, monitoring scheduled server maintenance, workstation software patching for optimal performance, application deployment on AVD, proficient in M365 Admin Center, Intune Endpoint Manager, Exchange Admin Center, Sharepoint Admin Center, M365 Defender, Microsoft Azure Admin(Entra) for cloud base and Active Directory for on-premise domain controller, Providing prompt resolution while following the organizational standards of every client, 100% keen attention to detail for case documentation and following guidelines accordingly.

Software » Databases » ServiceNow

Experience: 2 - 5 years

Handling MSP tickets for after-hours support channel, assisting high-severity cases to avoid any business-impacting issues

Other Skills

Office and Administration

Experience: 1 - 2 years

I am able to perform office and admin responsibilities in my 5 years of corporate job experiences. I am confident enough to perform: •M365 Applications •Active Directory Management •Blind and Remote Troubleshooting •Ticket Handling/High Severity •Software Monitoring •Hardware Monitoring •Network Monitoring •Printer and Shared Drive Mapping •Distribution List Creation •Manage Service Provider

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

I am able to handle users and customers account in Azure Active Directory with my admin management skills using my experience as IT Service Desk while following the service level agreement and by following the security protocols if changes are needed in the account.

Software » Network Administration » Active Directory

Experience: 2 - 5 years

The responsibilities that I had in my previous role that can be relevant in the position are supporting user inquiries by providing prompt and on-point resolution according to standards and educating what needs to be done on their end, taking accountability in every case, incident and tasks within my area of expertise, triaging interactions accordingly with proper impact and urgency level handing over to assignment groups, engaging to the major incident management or proper escalation team, proactive monitoring on incident alerts, initiating contacts to client for planned and unplanned maintenance/outage, and also responsible in performing blind or remote troubleshooting.