IT Helpdesk/Technical Support/VA/Call Center Agent/Educator

Overview

Looking for full-time work (9 hours/day)

at $3.34/hour ($720.00/month)

Bachelors degree

Last Active

June 17th, 2026 (6 days ago)

Member Since

April 21st, 2023

Profile Description

Thank you for checking out my profile. I am a self-motivated professional who excels in innovation, overcoming challenges, and learning new skills while fostering growth in others. With six years of experience as a Computer Teacher and two years as an online educator, I bring a wealth of knowledge and experience to both instructional and administrative roles. My expertise extends to QuickBooks Desktop Pro/Premier Plus, Enterprise versions, and QuickBooks Online. In my role as an IT Service Desk professional, I effectively manage multiple tasks to support users and handle i ---------- with efficiency. My success is driven by a commitment to rapid learning and a continuous pursuit of higher personal and professional standards through taking on additional responsibilities.
My skills:
- Great Communication
-Attention to Detail
-Organized
-Meticulous in Editing
-Event Planning
-Manage the team
-Flexible
-Familiar with Microsoft Office
-Familiar in most Virtual Meeting Applications like Zoom, MS Teams and Google Meet
-Familiar with G-Suite
-Quick Learner
-Familiar with Canva and Prezi
-Accustomed to working in Deadlines
-Web Research
-Data Entry
-Balances Multiple Projects
-Outstanding Customer Service
-Familiar with video editing program like Wondershare Filmora
-Familiar with open source software for video recording and live streaming like OBS Studio
-Knowledgeable QuickBooks Desktop Pro and Premier Plus/Enterprise
-Knowledgeable QuickBooks Online
Key skills for an IT Service Desk professional:
- Technical Troubleshooting: Ability to diagnose and resolve hardware and software issues efficiently.
- Knowledge of IT Systems: Understanding of operating systems, networks, and IT applications.
- Experience with Ticketing Systems: Proficiency in managing service requests and i ---------- using ITSM tools.
- Knowledge of Security Practices: Awareness of cybersecurity principles and handling security i ---------- .
- Communication Skills: Clear verbal and written communication, with the ability to explain technical issues to non-technical users.
- Customer Service Orientation: Focus on delivering a positive user experience with empathy and patience.
- Problem-Solving Skills: Analytical thinking to identify and resolve issues effectively.
- Time Management: Ability to prioritize tasks and manage multiple requests simultaneously.
- Adaptability: Flexibility in responding to changing priorities and new challenges.
- Documentation: Skill in maintaining accurate records and updating knowledge bases.
- Team Collaboration: Effective coordination with IT teams and departments.
- Process Adherence: Understanding and following IT service management processes and organizational policies.
- Continuous Improvement: Commitment to professional development and implementing service enhancements based on feedback.
These skills ensure that IT Service Desk professionals can provide high-quality support and contribute to efficient IT operations.
In my work, I do my best to meet my client's expectations and deadlines. I look forward to discussing your project together!
That said, I would be happy to schedule a meeting with you to make sure I can cover all the bases and I will gladly share with you the workflow details.