Client Support | Executive Assistance | Project Management
Team Leadership | Training and Development | Quality Assurance
Soft Skills Training | Accent Neutralization | New Hires Training | Product Training | Training Needs Analysis
ESL Teaching | ESL Operations Management
Experience: 2 - 5 years
Managed and coached a cross-functional team of 20 educators at BCM Educational Group. Oversaw daily performance metrics, conducted upskill training, and implemented performance plans to help team members earn promotions into leadership and QA roles.
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