Hector

VA|Customer Service|Travel Advisor(GDS)|SMM|Data Entry

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Overview

Looking for full-time work (8 hours/day)

at $4.47/hour ($864.00/month)

High school diploma

Last Active

June 9th, 2026 (today)

Member Since

May 14th, 2015

Profile Description

Customer Service is my core expertise, backed by nearly 7 years of experience in the BPO industry and several years of remote work. My background includes customer support via phone, email, and chat, appointment setting, telemarketing, lead generation, data entry, web research, and virtual assistance.

Before transitioning to home-based work, I spent almost 7 years in the call center industry. I started as a Customer Service Representative and was later promoted to the Tier 2 Escalations Team, where I handled customer retention and complex issues related to flights, hotels, and car rentals. I am GDS-trained and proficient in Sabre, Amadeus, and Worldspan.

I am hardworking, detail-oriented, adaptable, and committed to delivering high-quality results. I enjoy learning new skills and continuously improving my knowledge to better support clients and contribute to business growth.

My skills include:

• Customer Service (Phone, Email, and Chat Support)
• Appointment Setting & Telemarketing
• Virtual Assistance & Administrative Support
• Lead Generation & Skip Tracing
• Web Research & Data Entry
• CRM Management (Zoho, Salesforce, Base, Pipedrive)
• Shopify Product Uploading & Listing
• Dropshipping & Order Fulfillment (Oberlo)
• Email Marketing
• Social Media Management & Marketing
• Video Editing & Graphic Design
• WordPress, WooCommerce, OpenCart & Magento Data Entry
• Real Estate Listing Management
• Jotform Creation
• Bullhorn Recruitment Data Entry
• Apfolio, Xero & QuickBooks Data Entry
• Spreadsheet Management & Backend Data Entry
• Mobile App Data Entry
• Team Collaboration & Administrative Support
• Typing Speed: 60 WPM

I am eager to work with clients who value reliability, professionalism, and a strong commitment to excellence. My goal is to help businesses grow while continuously expanding my skills and expertise.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Expedia, Booking.com, Priceline

Customer Support

Experience: 5 - 10 years

- Log in on time and shift should always be productive. - I am able to listen attentively and provide options for customer's concerns. - I am always making sure to remain professional in every customer interaction. - I always follow instructions of the company, team leader and managers of each task given to me and provided. - I always make sure to hit the target/goal sent by the client.

Customer Support » Sales Support » Flight Booking

Experience: 2 - 5 years

GDS Sabre, Amadeus and Worldspan

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

- I have experience in handling Telco accounts as a Technical Support - Experienced handling cable, internet and phone service for international accounts.