Jessa

Industrial Engineer | 4+ years in Debt Collection | Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

June 6th, 2026 (3 days ago)

Member Since

January 28th, 2021

Profile Description

Industrial Engineer | Collections Analyst | Fintech and SaaS Specialist | 5+ years End-to-End Debt Recovery | Expert in NLS, LoanPro, & Stripe

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Proficient in managing complex ticket queues using Zendesk, Front, and Google Suite, with a specialized focus on technical troubleshooting, order management, and financial disputes.

Customer Support » Customer Service

Experience: 5 - 10 years

2+ years of comprehensive experience in omnichannel customer support, including inbound/outbound calls, email, and chat. Expert in troubleshooting, technical support, payments processing, user-account management, and order placement. I specialize in delivering a spontaneous and seamless customer experience by applying analytical problem-solving to every interaction, ensuring both customer satisfaction and operational efficiency.

Office and Administration » Debt Collection

Experience: 5 - 10 years

Specialist in debt collection with 5+ years of experience navigating complex financial systems, including Nortridge Loan System NLS, Stripe, LoanPro, and PAYIX. Proven track record in inbound, outbound, and email recovery, and user management.

Other Skills

Office and Administration » English Proficiency

Experience: 10+ years

C2 Level English Proficiency.

Virtual Assistant

Experience: Less than 6 months

Office and Administration » AI Tools » AI Automation

Experience: Less than 6 months

I am currently expanding my capabilities by learning AI automation and workflow automation, focusing on how AI-driven tools can optimize operations, streamline customer support processes, and enhance decision-making within Fintech and SaaS organizations.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Naga, Cebu

Tests Taken: IQ
Score: 125: DISC
Dominance: 39
Influence: 7
Steadiness: 21
Compliance: 33: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”