Customer Support Professional - Real State

Over five years in chat support within Home Lending, I honed my skills in guiding clients through complex mortgage processes with clarity and empathy. My role required a deep understanding of financial products and the ability to troubleshoot issues swiftly, ensuring customer satisfaction. Transitioning to a car reservation specialist, I spent four months mastering the nuances of vehicle bookings. This position sharpened my multitasking abilities and attention to detail, as I coordinated reservations and addressed customer queries. Both experiences enhanced my communication skills and customer service expertise, allowing me to adeptly manage client interactions across diverse industries.

Over five years in chat support within Home Lending, I honed my skills in guiding clients through complex mortgage processes with clarity and empathy. My role required a deep understanding of financial products and the ability to troubleshoot issues swiftly, ensuring customer satisfaction. Transitioning to a car reservation specialist, I spent four months mastering the nuances of vehicle bookings. This position sharpened my multitasking abilities and attention to detail, as I coordinated reservations and addressed customer queries. Both experiences enhanced my communication skills and customer service expertise, allowing me to adeptly manage client interactions across diverse industries.

Over the past decade, I have honed my customer service skills in the banking industry, providing top-notch support to clients. My experience encompasses resolving account issues, guiding customers through complex financial products, and ensuring a seamless banking experience. I have excelled in handling high-pressure situations with professionalism and empathy, always prioritizing customer satisfaction. My deep understanding of banking regulations and procedures has enabled me to address inquiries accurately and efficiently. Throughout these ten years, I have built strong relationships with clients, contributing to their financial well-being and fostering trust in our institution.

Working with Dropify PH in the dropshipping industry has been a transformative experience. My role encompassed diverse tasks, including customer support, product listing, and research. Ensuring customer satisfaction through prompt and efficient support was a key focus. I meticulously curated product details to enhance listings, ensuring accuracy and appeal. My research efforts were directed toward identifying trending products, optimizing our catalog. Additionally, I created engaging content for Facebook posts, driving traffic and boosting sales. This multifaceted role honed my skills in e-commerce, digital marketing, and customer service, contributing significantly to the company's success and my professional growth.

Online Microseller for Lazada PH and Shopee PH (April 2020 - October 2021) During the onset of the pandemic in April 2020, my husband and I launched our online store on Lazada PH and Shopee PH to help our community access essential goods conveniently. This initiative evolved from a pre-pandemic side hustle concept where we planned to offer a "mini virtual grocery" for our workmates. At that time, we envisioned creating a simple list of grocery items for colleagues to browse, order, and pay for on payday—a practical and affordable solution supported by our memberships with Suy Sing and S&R, where we sourced quality products. When the pandemic hit and work shifted to remote setups, we adapted quickly to the rising demand for online shopping. Leveraging platforms like Lazada, Shopee, Facebook, and Instagram, we transformed our idea into a full-fledged online store. Key Responsibilities: Product Research and Selection: Conducted in-depth research to identify in-demand products and competitive pricing strategies to meet customer needs. Pricing and Marketing: Designed appealing product listings and promotional campaigns tailored to the e-commerce platforms' audiences. Customer Support: Managed inquiries, processed orders, and ensured customer satisfaction through prompt and professional communication. Logistics Management: Coordinated inventory and tracked orders to maintain seamless operations. My husband complemented these efforts by handling purchasing and packing, ensuring the timely delivery of orders. Our first-hand experience in managing this online store opened my eyes to the vast opportunities in virtual and e-commerce work, shaping my entrepreneurial skills and digital expertise.

I worked as an inventory clerk at an appliance store for two years, where I managed stock levels, conducted regular audits, and ensured efficient organization of products. My responsibilities included tracking shipments, updating inventory records, and collaborating with the sales team to meet customer demands. Following this, I spent a year handling book inventory in a private school library. In this role, I maintained accurate records, assisted in cataloging new arrivals, and supported the librarian in organizing and managing the collection. These experiences honed my attention to detail, organizational skills, and ability to work effectively in dynamic environments.

Social Media Manager and Content Creator – Reserve Bus As a Social Media Manager and Content Creator for Reserve Bus, a New Jersey-based charter bus and limousine company, I manage the brand's digital presence by crafting engaging content and fostering audience interaction. Reserve Bus specializes in transportation services, including charter buses for large groups, sprinter vans for smaller groups, and sedan/SUV services, a business with over three decades of expertise. Key Responsibilities: Content Creation: Designed visually appealing infographics and promotional posts three times a week using tools like Canva and Microsoft Designer. Produced short, dynamic videos using CapCut, Microsoft Clipchamp, and Lens Go AI to enhance audience engagement. Social Media Management: Maintained and grew the company's Facebook and LinkedIn presence through consistent posting and active engagement. Responded promptly to comments, messages, and inquiries, fostering relationships with potential clients and maintaining a professional brand image. Strategic Engagement: Analyzed page insights to understand audience preferences, optimize content strategies, and improve reach and engagement. Implemented creative campaigns aligned with company objectives to highlight services and attract new customers. My work ensures Reserve Bus connects effectively with its audience, driving awareness and inquiries while showcasing its premium transportation solutions.

As an SEO professional, promoting my Facebook page "Happy Talks, Though Plus More" (HTTPM) has been an insightful journey. Utilizing Facebook analytics, I gained valuable insights into audience engagement, reach, and content performance. These metrics allowed me to tailor posts, optimize timing, and improve overall page interaction. Simultaneously, using Rank Math's basic account provided crucial SEO guidance. It helped in optimizing our content for search engines, enhancing keyword usage, and improving meta descriptions. The combination of Facebook analytics and Rank Math significantly boosted HTTPM's visibility, ensuring our messages reached the right audience and fostering a growing, engaged community.

Using Clipchamp as a video editor for Facebook and Instagram Reels has been a game-changer for my content creation. Its user-friendly interface and robust features make editing quick and intuitive. I can easily trim, add effects, and incorporate music, ensuring my videos stand out. This has significantly boosted my social media presence, helping me attract more viewers to my Facebook page, Happy Talks, Though Plus More (HTTPM). The seamless integration with social media platforms means I can directly upload high-quality, engaging content, enhancing my page's visibility and engagement. Clipchamp has truly elevated my video editing experience, making content creation enjoyable and efficient.